Bars are painted wrong, need to refresh frequently

[elgaza]

Hi

My bars. very often show the wrong information or location and I need to click F5 every
now an then to refresh and repaint properly.

any idea what could cause this and how to prevent this from happening again?

thank you very much.

Eli.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

First please reset your instruments with the steps I have provided below:

• Disconnect
• Tools
• Options
• Data tab
• Reset Instruments

Next please close NinjaTrader and sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Once you have done that, click on Internet Time tab-->Change Settings-->Select time.nist.gov from the drop down menu and then click Update.

The PC clock should now be updated and you may restart NinjaTrader.

Please let me know if the issue persists after this procedure.

[elgaza]

Wow that was very quick reply

I did all that you told me now I got to wait and see if it did the trick.

thank you som much for helping me so quick.

[NinjaTrader_ChristopherJ]

No problem at all, glad to help out.

Have a great day and let me know if I may be of further assistance.

[elgaza]

Hi again, unfortunatley it comes back againbars painted down while price is up and stuff like this

What do I do?

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris J" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt