Can't reconnect to zenfire after internet disconnect

[pev11]

Great news that it is reproducible in house. Hopefully dev. can get this regression resolved.

Thanks for the quick response!

Hello,

We were able to reproduce it is a rare type of disconnect that is causing this. We have it into development right now. I have only ever got about 6 reports of this thus far.

No news so far from development will update you when I know.

-Brett

[sledge]

Did pulling the power on the cable modem or the router do it?

Hello,

We were able to reproduce it is a rare type of disconnect that is causing this. We have it into development right now. I have only ever got about 6 reports of this thus far.

No news so far from development will update you when I know.

-Brett

[NinjaTrader_Brett]

Update:

You cannot duplicate it that way with a power pull, it must be a loss of communication on the ISP side of the modem and still have power and then the ISP connection most be down for some some specific amount of time and if it reconnects in this time window it does not reconnect automatically and then you have to wait for timeout which is 30 minutes.

Development has analyzed this with zenfire development team. It would take a major change in NinjaTrader source code to correct this that has a high risk to cause more severe issues. As this is the case, a change on this scale would need to be made in our next major release were everything can be fully tested.

I do not have a release date at this time for our next major release.

I am also in communication with development to see if a workaround can be done for the few users that have run into this. Please email me at support at ninjatrader dot com ATTN: Brett - Zenfire Disconnect and if you are running into this problem. I will respond to you via email a workaround if one is able to be found until our next major release and will update you individually.

-Brett

[counterpoint]

For what it's worth, as I mentioned in an earlier post, this has only happened to me one time. Ninja/Zen-Fire as a combo has been very reliable otherwise. I am simply replying to let you know that I have two computers, one is my trading computer which only has Ninja open with a connection to Zen-Fire and then I also have a laptop for everything else. At the time the event occurred for me, my internet connection was working just fine on my laptop (which is hardwired in not wireless). I simply want to point out that in my opinion this must be something to fix on the Ninja or Zen-Fire end and has nothing to do with the ISP or modem connection. While I don't know this for a fact, I just wanted to share that my laptop still had fully functional internet access the entire time I was dealing with this Zen-Fire connection issue.

[pev11]

Thank you for the update. FY: This bug must have been introduced during one of the NT7 point releases since it was working a few builds back.

Certainly if there is a patch that can be made (or an acceptable workaround provided) for users such as myself and others to install while we wait for the next "major" release that would be very helpful, since it could be a long while before we see this fixed in a next major release.

Thank you.

[NinjaTrader_Brett]

Thanks guys I will make sure this feedback is heard by development.

[d1g1talfr3ak]

Also having the same issue

Just wanted to pass along that we are also having the same issue. I can send traces if needed. Got ZenFire with our mirus, and I have a webpage setup for remotely monitoring my automated strats. It just updates a screencapture every minute. While I am at work I can see ZenFire disconnect and I know the internet came right back up or I wouldn't be able to connect to the website. It usually takes about half an hour to reconnect. If I go home though, I can manually disconnect and reconnect with no problem.

Is there a way to disconnect/reconnect a data feed from within a strategy?

[NinjaTrader_Brett]

Hello,

Unfortunately no way to reset automatically it would have to be done via user control.

The issue is documented fully in this thread for review for our next major release.

-Brett

[steve2222]

Hi Brett,

You don't want to hear this - but add me to the list now.

For the first time ever I encountered this issue today (Wednesday 3.30am USA ET).

I only use NT with ZF via Mirus - no other connections.

If my internet went down it must have only been for seconds as soon as I saw the red disconnect (and heard the audio warning) I opened up Chrome to access ZF's web beta portal.

I could access such portal just fine, get into my account and see that the last trade prices were updating in the portal so I assumed ZF itself was good. (ZF have since confirmed for me that they have had no outages today).

I then waited for NT to reconnect, which it didn't. After about 10 minutes I disconnected from ZF and tried to reconnect. At this point it just hung.

Then amazingly at exactly 4.00am, (ie 30 minutes later) it reconnected.

Do I need to send you any files? In an earlier post in this thread you mentioned a possible work around for the few being affected.

I too have changed nothing in my setup or IT infrastructure for ages (but I am up to date with Windows and NT updates)

[NinjaTrader_Brett]

Hello,

Please see my post number 18.

The issue is identified so I do not need to investigate, there is no workaround available at this time and we must wait for next major release for an ending solution to this type of disconnect.

-Brett

[higler]

You can add me to the list also, in case you're counting to determine urgency. I've experienced this recently and it is a major concern when this happens.

BTW, when is the next major release?

[nissii]

Same issue

I have experienced this all the time. At least once a week. I have dual wan failover setup and the changeover is less than a second. The only reliable solution is to disconnection and reconnect.

[stocktraderbmp]

Hello,

We were able to reproduce it is a rare type of disconnect that is causing this. We have it into development right now. I have only ever got about 6 reports of this thus far.

No news so far from development will update you when I know.

-Brett

Add me to the list too then please Brett - I don't think this is as rare as you may think - it happens to me at least once a week and the issue was reported in Feb - 6 months ago

http://www.ninjatrader.com/support/forum/showthread.php?t=47628

All I need to do is re boot my router and restart NT - the lunacy of the whole thing is that NT will NOT launch with out a connection if 'Connect on Start-up' is checked in the account settings so I am having to connect manually every time I start NT - a small inconvenience but at least I know NT will run every time I want it too now !!
I hardly ever moan about NT and think support is fantastic but this is definitely not a 'RARE' issue !!

Ben

[cunparis]

Well 6 months later and I just had it disconnect and now I have to wait 30 minutes before I can work? This really is unacceptable.

Any news?

[stocktraderbmp]

Well 6 months later and I just had it disconnect and now I have to wait 30 minutes before I can work? This really is unacceptable.

Any news?

A small inconvenience but in the mean time I have had to un-check the 'connect on start up' box in the accounts tab - when I get this problem I can close NT from the Control Centre or Task Mgr then restart NT and reconnect manually. Not the solution long term but a reasonable work around for now and I don't have to wait 30mins to reset.
Alternative is to switch off router - restart NT then power up router and re-connect manually -- again long winded but doesn't take 30 mins.
Hope this helps.