Why is data missing on 60min chart and not on other timeframes

[hometradingblog]

Hi;
Here is an interesting one, when looking at my charts I have noticed there is one month of bars missing on the 60 min timeframe but data is there on other timeframes. Tried to close and re-open workbook did not change anything.

Checking history data is clearly there. Any ideas how to fix this. (I have attached a screenshot).

Thanks
Thomas

[hometradingblog]

Apologies, just double checked the history and July was missing. HOWEVER 240 min and as attached in image 30 min were displaying data, so not sure how this happened?

Anyway I reloaded the history for July and data is displayed correctly.

Thomas

[NinjaTrader_Jason]

Hello Thomas,

Can you please right click in the chart and select 'Reload All Historical Data' and check if this will load the missing data.

Does it make a difference if you create a brand new 60 minute chart?

If not, please try the following. Exit NinjaTrader and go to Documents-
->NinjaTrader 7-->db and delete the cache folder.

Start NinjaTrader and connect to your data feed. Check if the 60 minute chart loads all requested data.

[NinjaTrader_Jason]

Good to hear the missing data was loaded after reloading data in the chart.

[bottrader]

It happened to me today as well in NT 7.0.11 and the problem was fixed by proposed workaround ( to delete the cache folder)

Is it a pending bug that will be fixed in a future revision ?

[NinjaTrader_Jason]

Can you please tell me to what data feed you connect in NinjaTrader. There was an issue with the historical data server this morning which caused missing data.

[bottrader]

The Data feed is Forex.com

[NinjaTrader_Matthew]

GAIN/Forex.com use the NinjaTrader historical servers which were affected this morning.

We were able to reroute users to a secondary server and the data should be available