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    Having trouble loading data this AM. I am using Globex data and have a huge gap from 12 mid night to now. When I refresh data nothing happens. Is anyone else having the same problem? Thanks

    #2
    Hello TPCMAN,

    Can you please tell me to what connectivity provider you connect in NinjaTrader.

    Does it make a difference if you perform a disconnect/re-connect?

    Try the following. Exit NinjaTrader and go to Documents-->NinjaTrader 7-->db and delete the cache folder. Start NinjaTrader, connect to your data feed and check if the charts load the requested data.

    Comment


      #3
      Thanks Jason...sorry it's with AMP. I will follow your instructions and drop you a quick note. Give me a minute. Thanks

      Comment


        #4
        Jason - Shut down and cleared cache and the same thing is happening. Any suggestions? Thanks

        Comment


          #5
          Can you please tell me what broker technology you use with Amp Futures. They support CQG, Zen-Fire and Trading Technologies with us.

          Does it make a difference if you create a brand new chart?

          Do you see the missing historical data at Control Center-->Tools-->Historical Data Manager-->Edit-tab?

          Comment


            #6
            I'm sorry Jason. CQG. Yes I do see the Historical data tab

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              #7
              Same thing happens when I open a new chart.

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                #8
                No worries, thank you for clarifying.

                Can you please send me your log and trace files. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Attn Jason, Data' in the subject field and enable 'Log and trace files'.

                When I test CQG on my end, I load all available data.

                Could you please clarify? Do you see the missing data under the Edit-tab in the Historical Data Manager or do you just see the Edit-tab?

                Comment


                  #9
                  Jason - sent email. No, I don't see missing data under the Historical Data info...

                  Comment


                    #10
                    Unfortunately I have not received the email so far. Did you receive a message that the email was sent successful?

                    If it does not work, please send me an email at support[at]ninjatrader[dot]com and manually attach the log and trace files. Log and trace files can be found at the following locations. Please attach them in your email.

                    C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20120426 for today. (log.yyyymmdd for any other date)

                    C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20120426 for today. (trace.yyyymmdd for any other date)

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                      #11
                      Ok - I tried again please let me know if it doesn't get to you

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                        #12
                        Jason - I have to step out but please keep posting and I will check from my laptop. Thanks

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                          #13
                          Unfortunately, I still have not received the email.

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                            #14
                            I just received it.

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                              #15
                              Jason - Got your e-mail. Have loaded new version and still have the same issue. I now have no data since 12 midnight.

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