Data

[TPCMAN]

Having trouble loading data this AM. I am using Globex data and have a huge gap from 12 mid night to now. When I refresh data nothing happens. Is anyone else having the same problem? Thanks

[NinjaTrader_Jason]

Hello TPCMAN,

Can you please tell me to what connectivity provider you connect in NinjaTrader.

Does it make a difference if you perform a disconnect/re-connect?

Try the following. Exit NinjaTrader and go to Documents-->NinjaTrader 7-->db and delete the cache folder. Start NinjaTrader, connect to your data feed and check if the charts load the requested data.

[TPCMAN]

Thanks Jason...sorry it's with AMP. I will follow your instructions and drop you a quick note. Give me a minute. Thanks

[TPCMAN]

Jason - Shut down and cleared cache and the same thing is happening. Any suggestions? Thanks

[NinjaTrader_Jason]

Can you please tell me what broker technology you use with Amp Futures. They support CQG, Zen-Fire and Trading Technologies with us.

Does it make a difference if you create a brand new chart?

Do you see the missing historical data at Control Center-->Tools-->Historical Data Manager-->Edit-tab?

[TPCMAN]

I'm sorry Jason. CQG. Yes I do see the Historical data tab

[TPCMAN]

Same thing happens when I open a new chart.

[NinjaTrader_Jason]

No worries, thank you for clarifying.

Can you please send me your log and trace files. Go to Control Center-->Help-->Mail to Support in NinjaTrader. Put 'Attn Jason, Data' in the subject field and enable 'Log and trace files'.

When I test CQG on my end, I load all available data.

Could you please clarify? Do you see the missing data under the Edit-tab in the Historical Data Manager or do you just see the Edit-tab?

[TPCMAN]

Jason - sent email. No, I don't see missing data under the Historical Data info...

[NinjaTrader_Jason]

Unfortunately I have not received the email so far. Did you receive a message that the email was sent successful?

If it does not work, please send me an email at support[at]ninjatrader[dot]com and manually attach the log and trace files. Log and trace files can be found at the following locations. Please attach them in your email.

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20120426 for today. (log.yyyymmdd for any other date)

C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20120426 for today. (trace.yyyymmdd for any other date)

[TPCMAN]

Ok - I tried again please let me know if it doesn't get to you

[TPCMAN]

Jason - I have to step out but please keep posting and I will check from my laptop. Thanks

[NinjaTrader_Jason]

Unfortunately, I still have not received the email.

[NinjaTrader_Jason]

I just received it.

[TPCMAN]

Jason - Got your e-mail. Have loaded new version and still have the same issue. I now have no data since 12 midnight.