Blank Static DOM

[vortexe]

Hello,
Good Morning! I am using NT 7.0.1000.9 simulation only version with Kinetick real time connection and my static Dom is blank but my charts are working. This happen regardless of the instrument which I select from the default list. See the attached picture.


Thanks for help.


Regards,


vortexe

[NinjaTrader_Jason]

Hello vortexe,

Can you please close the current SuperDOM and open a new one at Control Center-->File-->New. Check if you now receive data.

[vortexe]

I did what you suggested and it doesn't work. Any other suggestions

[NinjaTrader_Kyle]

Hi vortexe,

Thanks for getting back to us.

Does your Kinetick account include a subscription for Level II data? (Level II data is required for the DOM to populate with data in this case)

[vortexe]

Kyle,

These are the services that I subscribed from kinetick:
Kinetick Basic Service
CME Exchange Fee
Delayed NYMEX Exchange Fee
NYSE Non-Pro Exchange Fee
Please let know if got what is required to use the static dom.
thanks, vortexe

[NinjaTrader_Jason]

Hello vortexe,

You would need to include 'Add Market Depth' under optional upgrades on the purchase Kinetick webpage. Please use the link below if you like to include it in your current Kinetick subscription.

https://www.kinetick.com/support#Change-Service