IB connection

[maratrm]

I have NT7 running 24/7, IB broker and Kinetick is my data provider.
Sometimes my charts on NT freezes and I see no price movement. Usually it happens after night trade session.
TWS IB is up & running in background. NT shows connection to IB and Kinetick.
Reloading NT resolves the problem.
Thanks.

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your trace and log files for the last time this occurred.
3.) The time this occurs.
4.) Are you connected to IB or Kinetick first within NinjaTrader.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[maratrm]

Hi!
I installed the 921.5 build.
The problem is still in place.
I sent you log and trace again again.

Best wishes,

Marat


On Wed, Feb 22, 2012 at 6:39 PM, NinjaTrader Customer Service <[email protected]> wrote:
## Reply ABOVE THIS LINE to add a note to this request ##
Hello,

Please shut down NinjaTrader and TWS, then install the 921.5 build via this link: http://www.ninjatrader.com/ninjatrader/TWS/tws40_install_921_5.exe

Please let me know if you run in to any further issues with this build in place.
Sincerely,
Kyle

[NinjaTrader_ChristopherJ]

Unfortunately I did not receive your log and trace files. After sending the files did you receive a response from a support member? If you did not please attempt to forward the information again so we may look into the issue further.

[maratrm]

I emailed it again to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.
Look for the clues between 12am and 8am on Feb 24.