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Kinetik data load

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    Kinetik data load

    I can easily connect to Kinetik for EOD via my NT 7, however when I pull up a chart, AAPL for instance and use a daily for the last 365, I get nothing. No data will load. I can right click and choose reload historical data... and nothing. Do I have to change some other setting?

    Thanks

    #2
    Hello sublime,
    Thanks for your post and I am happy to assist you.

    To assist you further, can you tell me:
    Which version of NinjaTrader you are using. To get the information, in Control Center menu bar goto Help>About and look for the version information.

    If any error message box pops up can you send a screenshot of it.

    To send a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CTRL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.
    For detailed instructions please visit the following link
    http://take-a-screenshot.org/

    In Control Center, click on the Log tab, and can you see any specific error message.

    I look forward to assist you further.
    JoydeepNinjaTrader Customer Service

    Comment


      #3
      I'm at version 7.0.1000.6

      There are no errors in the log file or on the screen. When I choose a time frame, like daily or 60 minutes, it flashes "Loading Data" but nothing is loaded. It's just an empty window because of the lack of data.

      Comment


        #4
        Hello sublime,
        Please upgrade to the latest version, NinjaTrader 7.0.1000.8 and see if the issue still persists or not. You can download the latest version from http://www.ninjatrader.com/download-registration.php

        Kinetick EOD provides end of the day (EOD) data only. It will pull data for Daily and above periodicity. If you try to pull a minute or tick based chart, then the same wont get populated.

        To get minute or tick based chart please subscribe to the realtime version of Kinetick.

        I look forward to assist you further.
        JoydeepNinjaTrader Customer Service

        Comment


          #5
          Thanks the upgrade seemed to make it work. It pulled in the data so far.

          Comment


            #6
            Hello sublime,
            Glad the issue was fixed.

            Please let me know if I can assist you any further.
            JoydeepNinjaTrader Customer Service

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