Neeed help fixing corrupt data

[kevinhenjum]

I am having 2 problems. I have not been able to pull up a ^DJIA chart in over a year. It just comes up with a blank screen with an occassional error data message. Also, on the stock STX, I get no level 2 trade info on the chart trader and don't get an up to date chart unless I refresh the screen. I get level 2 info on all other stocks. It suspect it is just corrupt data, but how do I fix it? Can I delete the specific files and re-load them? I have deleted and re-loaded the entire Ninja platform, but it still does it. I am assuming it saved the data and re-installed on the new platform which is why it didn't fix it. Any help appreciated.

[NinjaTrader_Joydeep]

Hello kevinhenjum,
Thanks for your post.
To assist you further may I know

• Who is your data provider/broker.
• What version of NinjaTrader you are using.
• Is there any error message in the log tab (Control Center, click on the Log tab).

I look forward to assist you.

[kevinhenjum]

Data provider is Ameritrade. Ninja version 7.01000.8
No message regarding STX, Everything loads properly incators, screen looks normal, won't let me initiate trade through chart trader, but will through the control center.

^DJIA does give error message in log. "Error loading chart data for ^DJIA Nyse - response too short (2D)(20)(2D)(20)
Ameritrade: ERROR; HISTBACKFILL $INDU - response too short

[NinjaTrader_Joydeep]

Hello kevinhenjum,
To investigate the issue further, please send me an E-Mail at support[AT]ninjatrader[DOT]com furnishing me the following detail:

Your log and trace files. You can find the same at <Documents>\NinjaTrader 7\trace\ and <Documents>\NinjaTrader 7\trace\ folder. Look for the files with the relevant dates.

I look forward to assist you further.

[AnotherTrader]

If it's a corrupt data/data reformatting issue, this guy might be able to help:

tickmaster.webs.com