Market Depth Pre-market Not Visible in Static SuperDOM

[bce111]

Hi

I have an account with Mirus Futures which uses the Zen-Fire data feed. The problem I'm having is before the various futures contracts open for trading I'm often not seeing the market depth and where the bids and asks are. This happened this morning. Sometimes I do see it, but sometimes not. When TF reopens on any given day, I don't see it. The 5 AM CST open this morning on CME for ES, NQ, or YM wasn't there and this made it impossible to trade any of them. They just went flying up. No chance to set a buy stop order as I had no idea where the market was. The market depth wasn't visible til they actually opened and then of course they were just a blur. Especially TF on ICE was a blur. Other times I do see it. Not sure what's up. Thanks.

[NinjaTrader_Matthew]

Can you please tell me which version of NinjaTrader you are using, NT V7.0.1000.8? You can check this under Help--> About.

[bce111]

Can you please tell me which version of NinjaTrader you are using, NT V7.0.1000.8? You can check this under Help--> About.

Hi, Matthew. I'm using the latest one. I just downloaded it and reinstalled it a few days ago. I uninstalled the one I had which was the same thing. But I had these problems before, especially with TF which never shows the market depth before it opens later in the day. Thanks.

[NinjaTrader_Matthew]

Hello,

Can you please recreate your connection to Zen-Fire.

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

The following link will take you to a page that details the steps required for creating a connection to your Zen-Fire based brokerage.

Click here to take me to the Zen-Fire Connection Guide



Please let me know if you need further assistance.

[bce111]

Thanks for your reply, but I don't think that will do it as I had this problem before and I just reinstalled the software and so obviously had to reset my Zen-Fire connection. Is this a problem others have had? Thanks.

I can see it fine now. It's just pre-open when it's sometimes not there.

[NinjaTrader_Matthew]

I have not heard reports of this from other users.

If you reinstalled, this would have not necessarily updated the connection points you are using.

When you reinstalled did you manually delete the (My) Documents\NinjaTrader 7 directory?

[bce111]

Yes I uninstalled it and then manually deleted everything that was left over.

[NinjaTrader_Matthew]

Please send me your log and trace files for today so that I may look into what occurred.


You can do this by going to the Control Center-> Help-> Mail to Support.


Please reference the following thread in the body of the email:

http://www.ninjatrader.com/support/forum/showthread.php?p=268900

[bce111]

Thanks, Matthew I'll do this later. Thanks for your help.