First-time Zen Fire connection message

[wahn2067]

Hi,

I'm getting the attached msg from the first-time Zen Fire connection for live acct. after the fresh NT7 installation.

WAhn

[NinjaTrader_Kyle]

Hi WAhn,

Thanks for posting.

Please:

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

The following link will take you to a page that details the steps required for creating a connection to your Zen-Fire based brokerage.
Click here to take me to the Zen-Fire Connection Guide



Does the same issue occur?

[wahn2067]

Hi WAhn,

Thanks for posting.

Please:

• Please go to the Tools menu--> select Account Connections--> highlight the connection--> click Remove
• Restart NinjaTrader
• Please go to the Tools menu--> select Account Connections and recreate the account connection.

The following link will take you to a page that details the steps required for creating a connection to your Zen-Fire based brokerage.
Click here to take me to the Zen-Fire Connection Guide



Does the same issue occur?

Hi Kyle,
I have followed the steps in instruction but still get the same msg.

WAhn

[NinjaTrader_Kyle]

Hi WAhn,

Is this a demo account or a live account?

[wahn2067]

It's a live acct.

[NinjaTrader_Kyle]

Hi,

Thanks for clarifying.

Please send a note to Support [AT] ninjaTrader [DOT] com.

In the message, include a link to this thread and a copy of your Config file so I can test the connection here.

You'll find the Config file in the Documents > NinjaTrader 7 folder.