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    #1

    New user

    I Just my got my software and connected to Kinetick. the chart is not updating, looks like it stuck. Every time I click "Reload All Historical Data" it will move forward and it gets stuck there.

    I'm connecto Kinetick data feed only.
    Tags: None
    #2
    Hello bhavaanii,

    Welcome to the NinjaTrader forums. If this is a free connection, there will not be real time updating. The free connection provides delayed data for daily and higher intervals.

    If you have a subscription to Kinetick, please send a note to support 'at' kinetick 'dot' com. Include your Kinetick ID and details of the instrument and interval you're viewing.
    Last edited by NinjaTrader_RyanM1; 10-06-2011, 10:10 AM.
    Ryan M.NinjaTrader Customer Service

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      #3
      Yes Ryan,

      You are correct, i noticed that i'm getting 10 minutes delayed data. Dont know why? i payed for it and should be getting live data. I submitted a support ticket. Hope it gets solved soon.

      Thanks for your quick reply.

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