Log In Error (13)

[kntabdguy]

LoginFailed

Kyle,

I was getting the following error:

Zen-fire: Please check your account connection parameters and your internet connection.(LoginFailed)

I sent this into Ninja support last week and they were getting the same error. is this resolved yet?

Thanks

[NinjaTrader_Bertrand]

kntabdguy, can you please pm me or post the ticket # you worked with us under for this issue?

[gain247]

I have had problem all morning (last 30 min) with Mirius Futures and Zen-fire. Failed to log-in (13). Never happened before until today. I have rebooted my PC, resetted my connections etc but no effect.

[DavidHP]

Zenfire down

This morning I initially had an issue where I get the login error shown.

However it finally (3 attempts) was successful.

But at 6:55 am CST the connection was lost.
I tried my backup source (Interactive Brokers) and it was successfully completed.

However, Zenfire is still down.

I've tried multiple times to connect with no success.
I went to the http://zen-fire.com site and there is a generic screen that says:
"Account Migration In Progress"
"This website is temporarily unavailable"

It seems if they are doing "account migration" and 'offline' advance notification to customers would be wise?

Thanks,

[NinjaTrader_Bertrand]

gain247, thanks for the report - we're checking into it currently - from where are you attempting to connect? Europe / Asia / US?

Thanks,

[gain247]

US / San Diego thru TimeWarner

[NinjaTrader_Bertrand]

Ok, thanks - we'll update this thread once we have more info.

[Ashtree gambler]

Same problem with Zen-fire, login13 message.

[cynel]

log in error (13)

Having the same problem.

[Randwulf]

Just more confirmation

Login Failed: Unable to login(13)

Mirus/Zen-Fire Comcast Cable - Colorado, USA

[jg001]

same problem here

unable to login(13)

[NinjaTrader_Bertrand]

Update : we just received that a major ISP is having technical issues unfortunately this morning and those are being worked on.

[Braulio]

Login Error (13)

Same problem here, connection from Portugal, Europe.

If I change my account connection settings and enable Legacy API, I get another error message :

Login Failed: Unable to login (10001)

[tradereight]

Same problem here, like last monday, no connection possible from germany to zenfire...

[jg001]

zenfire connection

tradereight, somehow this doesn't seem like a 'major isp' problem