Kinetick connection problem

[JoshDance]

Just checking this thread--sending log and trace files from a day last week.

[Henrik]

Any news?
I have Kinetick premium and I have the same problem.
After Internet (DSL) reconnection Kinetick is "green", but do not update data.
Its a very big problem because all my strategys can not handle...they are activ, but receive no data! Disable/enable all strategys is not the solution, because all open positions lost...
What can I do?

[NinjaTrader_Brett]

Hello,

Please write in to support at ninjatrader dot com ATTN: Brett and reference this thread so that I can check into this further. Please let me know what time will work for me to contact you tomorrow in EST and your phone number.

[Compass]

Kinetick Connection Problem (continued)

Was there ever any resolution to the below posts?

We are having a similar problem. When we connect to Kinetick and enable our strategies, they stay green and show they are connected/enabled - but live data drops off out of no where and no positions reflecting the strategies ever show up. It seems there ISN'T a connection, even though it says there is because when we try to load any charts - nothing shows up.

Thanks.

[NinjaTrader_Matthew]

Hello,

Thank you for your post and welcome to our forums!

The behavior described in this thread was found to be a result of the network or ISP switching IP Addresses dynamically.

You should ensure you are on a Static IP Address which should allow the data to be received without being interrupted.

[Compass]

Kinetick Connection / IP Address

Matthew,

Thanks for the reply. I have confirmed we are indeed on a static IP address and restarted NT, but although we are seeing live data come through and we are connected/enabled on our strategies, a couple of the strategies don't ever seem to switch from yellow to green and the positions never come through. Please advise - thanks!

Compass

[NinjaTrader_Matthew]

Hello,

Do you see this same behavior when using one of the sample strategies such as the SampleMACrossOvers strategy? If you haven't I would recommend running this sample strategy next to your custom strategy to compare the behavior.

We need to determine if data is in fact stopping or if it is the strategy that is not enabling. To isolate this I would suggest opening a Time and Sales window for an active market. As long as you are seeing data in this window, we can ensure that data is being received.

[Compass]

NT / Envestnet?

Matthew - thanks, we have resolved the connection issues.

One last question - does NT have a connectivity agreement with Envestnet platform? Thanks again!

COMPASS

[NinjaTrader_Matthew]

Hello,

Glad to hear you resolved the connection issues.

There is no supported connection to Envestnet and I am not aware of any plans to provide support at this time.

[NinjaTrader_Matthew]

I'm writing to make all affected users aware that the disconnects caused by a dynamic IP address change and the Kinetick adapter has been resolved in the current release of NT V7.0.1000.9:


Improved
4620
Kinetick adapter
Support dynamic IP address leasing changes by detecting disconnects from L1 or L2 data feeds

http://www.ninjatrader.com/support/helpGuides/nt7/index.html?release_notes.htm

Please let us know if you experience any issues related to this topic on NT V7.0.1000.9 or higher.

[farang]

Matthew,

I continue experiencing the problem from time to time (though not often now), and I WAS using a static IP all the time...

Had the issue today again actually with version .8, so will give version .9 a try...

Does that mean that I could try using a dynamic IP, since the adapter will now detect a dis and re-connect?

[NinjaTrader_Matthew]

Matthew,

I continue experiencing the problem from time to time (though not often now), and I WAS using a static IP all the time...

Had the issue today again actually with version .8, so will give version .9 a try...

Does that mean that I could try using a dynamic IP, since the adapter will now detect a dis and re-connect?

This fixes resolves where the disconnect did not take place which forced users to manually reconnect.

If you are still experience disconnects/reconnects, this would be unrelated to the fix above Have you checked your router logs around these times? Any dropped packets or unresolved addresses?

[Compass]

Windows 7 Clock Off

I've concluded the Windows 7 clock is off by 60-90 seconds.

Is this why I've bene expriencing issues with NT / Kineticks? Also, is there a way to resolve this time issue for good?

Thanks.

[NinjaTrader_Matthew]

Hello,

I've never come across a case where the PC clock caused frequent disconnects, but I would not rule it out.

Please use the steps below to change your Time Zone and sync the PC clock, note to set the server to time.nist.gov.


You can sync your PC clock by double clicking on the clock in the lower right corner of your desktop. Press 'Change time zone...' Set the Time zone and press 'OK'.


Once you have done that, click on Internet Time tab set the server to time.nist.gov and then click Update. Your PC clock should now be updated.


If you find that yoru PC clock is continually off, especially after a cold boot, this could indicate a potential issue with your hardware configuration.

[Compass]

Connection Lost

We are losing connection, and it's automatically re-connecting a few seconds later - this is happening a couple times of day.

The log reads: .....lost order connettion but will keep running...
.....lost price conncetion but will keep runnning...


Any thoughts? Thanks again!