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PLZ give me the license I paid for ASAP... cannot trade

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    PLZ give me the license I paid for ASAP... cannot trade

    Hi

    I started to get messages on Friday that my license would expire on the 26th April

    I went to your site and paid for a 3 month licens on 22nd April.

    At that point I had an email promising something would come - nothing did.

    I put in a support request to [email protected] & [email protected] - no reply yet. See emails titled "RE: License {473951}"

    I can now no longer trade.

    Please can you sort this out?

    Thanks

    Peter

    #2
    We will get on this immediately!
    RayNinjaTrader Customer Service

    Comment


      #3
      Your license

      Hello Peter:

      The email address used in your PayPal account to make your purchase was not the same email address you had previously used to purchase NinjaTrader. As a result a new license was issued and immediately sent to the email address used to make the purchase instead of having your previous license reissued. The new license has now been re-sent to both email addresses so you just need to enter it and you'll be all set.

      Comment

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