Can'e load enough historical data from ESignal in NT7

[jsktong]

I am having similar issue.
My data provider is esignal. For some non-US futures contracts like KOSPI 200. It's in quarterly.
I can't get anything prior to 12-12 contracts. Since I have extended historical data subscribed, I should be able to get 6 months of historical tick data.
I have tried loading the exact month like 06-12 and 09-12 using either DO NOT MERGE or MERGEBACKADJUSTED, neither works.
same for HSI futures.

Please let me know how. I have also used method provided by a NT tech as described in email by changing the contract to exact "expiry contract" in mapping, but it doesn't work either.

thanks
jack

[NinjaTrader_Lance]

Hello,

Can you please send me an email with your configuration file so I may test your account on my end.

You will find your configuration file in the following directory:

(My) Documents\NinjaTrader 7\config.xml

Once located, please attach the config.xml file to an email addressed to support[at]ninjatrader[dot]com and a reference to this thread