still won't load

[Gregory Arkadin]

zen fire won't load

I get window that says check intenet parameters and account connections

[NinjaTrader_Chip]

Hello Gregory Arkadin,

Thank you for your post.

The error message you get, "Login Failed: Please check your account connection parameters and your internet connection" indicates incorrect information may have been entered in the connection, or that the connection is blocked by other software (firewall, anti-virus, etc.). For example, if you are using Norton, you will need to add NinjaTrader to the exceptions list.

At this point, please restart your NinjaTrader application.

If the issue persists, you will need to search your PC for any software that could be blocking the connection, disable these until connection can be made.

Please let me know if this does not resolve the issue.