Restoring NT 6.5 free license key

[bce111]

Hi,

I've been using NT 6.5 for some time and then a few weeks ago I was using a demo mode until the funds were restored in my account at my brokerage. Now when I tried to restart NT 6.5 in the live mode I evidently didn't have the right license key that you had supplied when we all had to upgrade to a new key. And when I asked support about this in an email they told me I'd have to buy a key and it was no longer free. What?!!! What's up with that? I was using it and it worked fine. And I have data feed issues with NT 7. You won't supply me with the free license key I was already using because there was a brief disruption? And you want me to buy one? Really?

[DayTrader786]

Just wondering why there is not a response to this thread or should I be directed else where for the answer. I am going to be in the same situation shortly or refunding my account and starting live again.

thank you,

Lynn

[NinjaTrader_Chip]

Hello bce111,

Thank you for your post.

I am not familiar with what transpired. In order to answer this question I will need to locate this sales/support request.

Please send an email to my attention & include a reference to this forum thread.

[NinjaTrader_Chip]

Hello DayTrader786

You will want to send an email to Sales AT ninjatrader DOT com for what options are available.

Thank you,

[bce111]

Hello bce111,

Thank you for your post.

I am not familiar with what transpired. In order to answer this question I will need to locate this sales/support request.

Please send an email to my attention & include a reference to this forum thread.

Hi, Chip

Thanks for your help. I was using NT 6.5 already for a long time. Is NinjaTrader going to make me buy a license because it was disrupted for a couple of weeks until my account was refunded? Why would everyone else be able to use this for free and I wouldn't? Doesn't make sense. What is your email address? This is the email I received:

The Direct free license is available for NinjaTrader 7 and will continue to be available, if you would like to use NinjaTrader 6.5 for live trading you will need to purchase a live license from our website as changes were made that have disabled usage of the Direct key with NinjaTrader 6.5. I encourage you to download NinjaTrader 7 and utilize it as it has been enhanced for customer usage, it will not be too different with the Direct license key as many enhancements are available with the purchased version of NinjaTrader 7!

Let me know if I may be of further assistance.

Regards,


Mike Del Ponte

[NinjaTrader_Chip]

Hello bce111,

Please send an email to support AT ninjatrader DOT com to either my attention or Mike Del Ponte so that we can have a reference for the complete discussion. Make sure to include a link to this forum thread as well.

Thank you,

[bce111]

Hello bce111,

Please send an email to support AT ninjatrader DOT com to either my attention or Mike Del Ponte so that we can have a reference for the complete discussion. Make sure to include a link to this forum thread as well.

Thank you,

I sent you an email. I don't understand why we can't discuss it here. I posted the email I received. Thanks.

BTW, as I mentioned, the Zen-Fire data feed for NT 7 has continuing issues. Right now, on Sunday night, none of the data from Friday shows up on the chart for CL 03-11. This is even after I reset the instruments and did a DB repair and closed the software and reopened it. I just want something that works which NT 6.5 has lately.

If I had known this was going to be an issue I would have copied the original license key and pasted it back in when I was finished using the demo while my account was being refunded.

[NinjaTrader_Chip]

Hello bce111,

Since this is ultimately as Sales Department issue, it will be necessary to look at licensing information which is not appropriate to communicate on a public forum for obvious security reasons. Additionally, I would need to confer with the Sales Department to make sure you receive accurate information related to your question.

For the CL 03-11 issue, what merge setting do you have (Tools > Options > “Data” tab – Merge Policy)?

[bce111]

Hello bce111,

Since this is ultimately as Sales Department issue, it will be necessary to look at licensing information which is not appropriate to communicate on a public forum for obvious security reasons. Additionally, I would need to confer with the Sales Department to make sure you receive accurate information related to your question.

For the CL 03-11 issue, what merge setting do you have (Tools > Options > “Data” tab – Merge Policy)?

Hi, Chip

I sent you an email in regard to this, as I mentioned, but still haven't heard back from anyone. You guys should try to make all of this easier for people, not more difficult. Thanks for your help.

The other issue with CL is okay today. The merge setting is MergeBack adjusted. Thanks.

[NinjaTrader_Brett]

Hello,

Have you not got a replay yet from sales? You should get a reply during our business hours usually in 15 minutes but we say give up to an hour.

Thank You.

[bce111]

Hello,

Have you not got a replay yet from sales? You should get a reply during our business hours usually in 15 minutes but we say give up to an hour.

Thank You.

Hi, Brett

Thanks very much for your help. No one has emailed me back yet or responded here obviously. It's been a couple of days since I originally posted and I sent the original email out about 5 days ago. I'm not a bad guy. I just want some software that works. And I was already using NT 6.5 for about a year uninterrupted. If I had known this would be an issue I would have copied the license key and reinstalled it when I switched out of the demo mode once my account was refunded. I can understand if you don't want to issue a free license key for NT 6.5 to some new trader, but that's not me. I've had problems with NT 7 as I mentioned. It's nothing personal. I'm sure everyone worked hard on it and is working hard to make it great. But in the meantime I just want something reliable I can trade with. I missed trades now just dealing with all this and the problems I had with NT 7. Once the glitches are fixed I'd be happy to use it.

Customer service is paramount in any business. Think of how you guys feel when you have a problem with something. I'm sorry this has become so drawn out. It shouldn't.

Thanks again for your help. Hope to hear from someone.

[NinjaTrader_John]

Hello Bruce:

I was able to find your email address and direct edition license key. Your direct edition license key was issued in advance of the December 1, 2010 transition to NT7 so you are grandfathered in for the original features of the direct edition license and the license is also compatible with both NT6.5 and NT7. I have tested your direct edition license and as you state it is not working with NT6.5. I will now need to have your license manually recreated to get it back to the original functionality it contained. To do so I will need to route it to a colleague to make the change which I will do so now although we will need to wait for him to do this when he arrives in the office tomorrow. I will update you again once the license has been recreated.

Sincerely,

John

[bce111]

Hello Bruce:

I was able to find your email address and direct edition license key. Your direct edition license key was issued in advance of the December 1, 2010 transition to NT7 so you are grandfathered in for the original features of the direct edition license and the license is also compatible with both NT6.5 and NT7. I have tested your direct edition license and as you state it is not working with NT6.5. I will now need to have your license manually recreated to get it back to the original functionality it contained. To do so I will need to route it to a colleague to make the change which I will do so now although we will need to wait for him to do this when he arrives in the office tomorrow. I will update you again once the license has been recreated.

Sincerely,

John

Thanks, John

I appreciate everyone's help. I'll check in tomorrow and check my email. Have a good night.

[NinjaTrader_John]

Hello Bruce:

Your license has been reissued based on the pre-December 1, 2010 parameters. Please close and restart NinjaTrader and everything should work as expected. If that is not the case, please let me know. I will also email you this information.

Sincerely,

John

[bce111]

Hello Bruce:

Your license has been reissued based on the pre-December 1, 2010 parameters. Please close and restart NinjaTrader and everything should work as expected. If that is not the case, please let me know. I will also email you this information.

Sincerely,

John

Thanks, John

I really appreciate the help with reestablishing my license. Please thank whoever was involved. I just opened NT 6.5 now and it seems to be working fine. I had NT 7 opened earlier. I'll eventually transition over to this one but just wanted something that would work without any problems in the meantime. Do you know how I would transfer my historical data, trades, etc. from NT 6.5 over to NT 7? Thanks.