program not responding

[JohnG]

I have been using NT for some time now. Today a message came up about an unhandled error, and I chose "continue". Now NT does not respond. I have removed the program, cleared the temp internet files in the browser, and re-installed the program, but no luck. What's my next move? I don't want to lose my templates, etc.

[NinjaTraderEcosystem_Ryan]

Hi JohnG:

Thank you for reporting this to us.

We take these crash exception error messages very seriously.

If it is not inconvenient for you, I would like to follow up via email.

Please send a note to support @ ninjatrader dot com and reference this post.

The reason for sending via email is that I may be requesting information that you may not wish to post in a public forum.

Best regards,