Gain Issue

[enoc2g]

when i try to connect to gain it says connecting but doesnt connect i have to press ctrl alt del to stop the program cause it just hangs can some there take a look... Thanks

[NinjaTrader_Dierk]

- please make sure you are on latest N6R1 (6.0.1000.1)
- please double check that you setup you account connection correctly: http://www.ninjatrader.com/webnew/support_GAIN.htm
- if issue persists you would need to send your account credentials to "support AT ninjatrader DOT com" so we could check

Thanks

[enoc2g]

gain issue

i just sent them the email everything was good till I put my pc in standby and turned it back on to reconnect to ninja and nada seems like the connection is shot...

[NinjaTrader_Dierk]

Please reboot your PC and try again. I also suggest turning off the standby mode.

[enoc2g]

same thing i really must have screwed up this connection, rebooted and nada still says connecting but does nothing...

[NinjaTrader_Dierk]

Worst case create a new account connection and try again.

[enoc2g]

how do i do that?

[NinjaTrader_Dierk]

Just create a new account connection: http://www.ninjatrader.com/webnew/support_GAIN.htm
.. and see if that works better. You then can delete the old one.

[enoc2g]

can i have them look at my user id and stuff first maybe its hung

[NinjaTrader_Dierk]

no problem

[enoc2g]

Help

how do i create a new account connection it still doesnt want to connect

[enoc2g]

help

This is really fustrating I will demand actual phone support soon to get this working everything was working fine, now no matter what I try I simply cant get connect... should I try getting a whole new license key?

[NinjaTrader_Dierk]

Please contact "support AT ninjatrader DOT com" and provide your account credential so our support staff could try if the issue is realted to your actual account credentials.

[enoc2g]

help

no i did that they are able to login fine... with my credentials i have no clue whats wrong all i know is that the app just hangs whenever i connect to gain.... any idea what i can do? ive tried everything. Thanks.

This is the response i got from u guys below:

I just created an account connection with the information you provided and I was successful in connecting. Please make sure that everything is entered correctly so with no extra spaces since the software is case sensitive.

It looks like you have 1 active order. You might want to check this and contact your broker.


Vince

Sincerely,

Vincent Bolte
NinjaTrader Customer Service
NinjaTrader, LLC - Architects of electronic trading innovation.

[NinjaTrader_Ray]

Someone will be contact with you to do a remote assistance on your PC.