chart stops moving

[naftali]

I don't see any 24/7 option when I click on the trading hours <use instrument settings>

[naftali]

And now my NT8 is not connected. It is yellow.

[naftali]

I've logged off and restarted NT8 - I can't get it to go green.

[NinjaTrader_Zachary]

Hello naftali,

Thank you for your reply.

Since it seems that you are experiencing connectivity issues, I would like to review your log and trace files to get a better idea of what is occurring.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2856553 ATTN Zachary

[naftali]

I was able to work it out with Melissa via email. Thank you.