NT taking up all CPU and slow

[laredo]

good luck!

[saroj]

Thanks!! Thanks!! Thanks!!

[NinjaTrader_Bertrand]

saroj, a few points coming to mind cross reading the developments of your issue in this thread -

1. Please go to File > Workspaces and make sure only one open workspace is listed, if not please close all other ones down

2. In this workspace, open all charts and check the Format Data Series lookback range setting, the last time we had one chart with a very lookback causing the delays

3. Also check the CalculateOnBarClose setting of ALL applied indicators to ALL charts and set the unneeded ones to 'true' to not calculate all studies on each incoming live tick.

4. If you use any custom coded studies, it may be worth to consult a NinjaScript consultant to optimize the coding for the best performance possible, for example reducing the used DataSeries objects in your custom indicators -

http://www.ninjatrader.com/webnew/partners_onlinetrading_NinjaScript.htm

[saroj]

*** Continuing Performance Issues ***

Bertrand,

I wrote a very lengthy, very timeconsuming attempt to communicate the continuation of the severe performance issues with NinjaTrader that I am experiencing.

I have spent HOURS trying to bring my computer up to par and clear up any "hidden" problems that might be contributing to the problem.

There is no NT tech support to call to explain in a conversation. Written communication is IT unless you choose to call me.

As far as I know you know have remote assistance wherein one of your experts can look at my computer WHILE it is having problems with NinjaTrader to see where the bottleneck is

So...my responses to your suggestions:

re: #1 - As I WROTE: I am only using ONE Workspace aside from Default (which I tried to delete and couldn't); now I ONLY use Default.

re: #2 - AS I WROTE: NO chart goes back more than THREE days... I changed the default under options so one wouldn't sneak in if I forget to change the defaul as happened before.

re: #3 - OF COURSE! Very few indicators are set to update every tick. Nearly all are COBC.

re: #4 - Along with all the work I've done on my computer... adding 3 GB RAM (to get to 4GB RAM), spending hours and hours cleaning up the registries, hard drives, backround processes, turning off virus protection, firewall, etc. etc. I ALSO COMPLETELY REMOVED NINJATRADER AND ALL REFERENCES TO IT IN THE REGISTRIES, DELETED THE THREE FOLDERS YOU USE... WIPED OUT NINJA TRADER COMPLETELY!... AND REINSTALLED IT FROM SCRATCH... NEW FOLDERS EVEN...

I THEN CREATED A NEW CHART/TEMPLATE WITH NO, I REPEAT, **** NO *** CUSTOM INDICATORS... ONLY NATIVE NT INDICATORS...

I AM EXPERIENCING THE SAME PERFORMANCE ISSUES WITH ONLY 2 SYMBOLS AND 3 CHARTS!!

NOT ONLY THAT, BUT PREVIOUSLY I RAN NINJA TRADER ON A 2ND COMPUTER (2GB, TONS OF HD SPACE) WITH *** NO *** LIVE DATA... ONLY *** MARKET REPLAY DATA *** AND IT **ALSO** HAD PERFORMANCE PROBLEMS WITH NOTHING ELSE RUNNING SIMULTANEOUSLY OTHER THAN I.E.

BERTRAND, I FEEL I HAVE TO 'YELL' IN ORDER TO BE HEARD... BECAUSE I WROTE OUT.. GAVE YOU PICTURES... DID EVERYTHING I COULD DO MYSELF TO INCREASE PERFORMANCE... AND YOU RESPONDED WITH THE STANDARD STUFF THAT IS IN YOUR "HOW TO IMPROVE PERFORMANCE" PAGE... WHICH, IF YOU HAD READ MY POSTS, YOU WOULD REALIZE I HAD ALREADY READ AND APPLIED THOSE TIPS...

******* NOW IT IS TIME FOR NINJA TRADER TO STEP UP TO THE PLATE *****

BY THE WAY, I PREVIOUSLY USED ENSIGN, A SUPERB CHARTING APPLICATION, AND HAD NO, ZERO, PROBLEMS WITH THE SAME CHARTS... LOTS OF CUSTOM INDICATORS... MANY CHARTS AND SYMBOLS OPEN AT ONCE... IT HAD NO PROBLEMS HANDLING IT AT ALL... I REPEAT.. IN CASE YOU MISSED IT...

*** NO PERFORMANCE PROBLEMS WITH ENSIGN ***

THIS IS THE THIRD TIME I'VE TRIED NINJA TRADER... I PREVIOUSLY STOPPED USING IT ** TWICE ** DUE TO THE MAJOR QA (WHY IS NT CRASHING AGAIN) AND DESIGN PROBLEMS (LIKE USING MS ACCESS AS YOUR DATABASE)...

saroj, a few points coming to mind cross reading the developments of your issue in this thread - I THINK YOU MISSED A LOT OF WHAT I WROTE

1. Please go to File > Workspaces and make sure only one open workspace is listed, if not please close all other ones down... I ONLY HAVE DEFAULT... NO CUSTOM WORKSPACES

2. In this workspace, open all charts and check the Format Data Series lookback range setting, the last time we had one chart with a very lookback causing the delays. NO MORE THAN THREE DAYS

3. Also check the CalculateOnBarClose setting of ALL applied indicators to ALL charts and set the unneeded ones to 'true' to not calculate all studies on each incoming live tick. ALL EXCEPT WHERE I REALLY NEED TO SEE THE INDICATOR AS THE BAR DEVELOPS

4. If you use any custom coded studies, it may be worth to consult a NinjaScript consultant to optimize the coding for the best performance possible, for example reducing the used DataSeries objects in your custom indicators - CURRENTLY USING ONLY NINJATRADER NATIVE INDICATORS

http://www.ninjatrader.com/webnew/pa...injaScript.htm

[salakazam]

Saroj I have to agree with you, I'm owner of NT license and had the same problems as you related.

Not 100% of CPU but up 60% and frozen data, I tried everything NT support said to me (BTW almost same things said to you).

To me the problem only solve when I change data provider, with ZF I can't work, and nobody can tell me why. I'm now with TT, but have other problems, like differences in data stamp on bars and indicator after reload...

You can see and example in my youtube videos, the problem happens with a new re-installation of NT, only one chart and DOM, no indicators and all suggest by NT support:

NinjaTrader & ZenFire problem 1.2

NinjaTrader & ZenFire problem 2.2

Sorry for my english. Regards.

[NinjaTrader_Bertrand]

salakazam, can you please contact us using the Help > Mail to Support feature and then check to include your 'trace and log files'? Then we can review those and advise, thank you!

[NinjaTrader_Dierk]

Saroj I have to agree with you, I'm owner of NT license and had the same problems as you related.

Not 100% of CPU but up 60% and frozen data, I tried everything NT support said to me (BTW almost same things said to you).

To me the problem only solve when I change data provider, with ZF I can't work, and nobody can tell me why. I'm now with TT, but have other problems, like differences in data stamp on bars and indicator after reload...

You can see and example in my youtube videos, the problem happens with a new re-installation of NT, only one chart and DOM, no indicators and all suggest by NT support:

NinjaTrader & ZenFire problem 1.2

NinjaTrader & ZenFire problem 2.2

Sorry for my english. Regards.

I see a couple of issues on your videos which potentially might impact NT performance
a) as you click some funny circles are visible which make me believe that you do have some additional software installed producing those visuals
b) on the window captions I see an additional icon which is not standard. This again suggest that there might be an additional "desktop software" installed which might impact NT's performance.

-> please uninstall all non standard software components which might interfere with windows desktop management or windows event handling to eliminate potential sources of trouble. Alternatively you could try to install NT on a clean "standard" machine (provided you would have one available)

[salakazam]

salakazam, can you please contact us using the Help > Mail to Support feature and then check to include your 'trace and log files'? Then we can review those and advise, thank you!

I already did, I was mailing mi request {190978} with Mike Del Ponte and Jason Hilling.

Do you want to see all the mailing with support I have?

Really, I'm only giving my support to Saroj, cause I know what he's going trough.

[salakazam]

a) as you click some funny circles are visible which make me believe that you do have some additional software installed producing those visuals

Well, this is Camtasia, of course to record video I need some soft like this, you know.

Don't believe me if you want, but if you are planning to stay vacations in Spain I invite you to check live at my place, because it happens exactly the same without record video. BTW you will be guest to a good paella with views over Mediterranean sea

b) on the window captions I see an additional icon which is not standard. This again suggest that there might be an additional "desktop software" installed which might impact NT's performance.

Sorry, but I don't know what are you talking about. In my videos I don't see any additional icon, which window caption are you talking about?

Regards.

[NinjaTrader_Dierk]

Thanks for clarification.

I was referring to the additional icon on the control center caption and the icon left of the link button on the chart form. What software would you have installed which would create those icons?

[JS999]

Bertrand,

I wrote a very lengthy, very timeconsuming attempt to communicate the continuation of the severe performance issues with NinjaTrader that I am experiencing.

I have spent HOURS trying to bring my computer up to par and clear up any "hidden" problems that might be contributing to the problem.

There is no NT tech support to call to explain in a conversation. Written communication is IT unless you choose to call me.

As far as I know you know have remote assistance wherein one of your experts can look at my computer WHILE it is having problems with NinjaTrader to see where the bottleneck is

So...my responses to your suggestions:

re: #1 - As I WROTE: I am only using ONE Workspace aside from Default (which I tried to delete and couldn't); now I ONLY use Default.

re: #2 - AS I WROTE: NO chart goes back more than THREE days... I changed the default under options so one wouldn't sneak in if I forget to change the defaul as happened before.

re: #3 - OF COURSE! Very few indicators are set to update every tick. Nearly all are COBC.

re: #4 - Along with all the work I've done on my computer... adding 3 GB RAM (to get to 4GB RAM), spending hours and hours cleaning up the registries, hard drives, backround processes, turning off virus protection, firewall, etc. etc. I ALSO COMPLETELY REMOVED NINJATRADER AND ALL REFERENCES TO IT IN THE REGISTRIES, DELETED THE THREE FOLDERS YOU USE... WIPED OUT NINJA TRADER COMPLETELY!... AND REINSTALLED IT FROM SCRATCH... NEW FOLDERS EVEN...

I THEN CREATED A NEW CHART/TEMPLATE WITH NO, I REPEAT, **** NO *** CUSTOM INDICATORS... ONLY NATIVE NT INDICATORS...

I AM EXPERIENCING THE SAME PERFORMANCE ISSUES WITH ONLY 2 SYMBOLS AND 3 CHARTS!!

NOT ONLY THAT, BUT PREVIOUSLY I RAN NINJA TRADER ON A 2ND COMPUTER (2GB, TONS OF HD SPACE) WITH *** NO *** LIVE DATA... ONLY *** MARKET REPLAY DATA *** AND IT **ALSO** HAD PERFORMANCE PROBLEMS WITH NOTHING ELSE RUNNING SIMULTANEOUSLY OTHER THAN I.E.

BERTRAND, I FEEL I HAVE TO 'YELL' IN ORDER TO BE HEARD... BECAUSE I WROTE OUT.. GAVE YOU PICTURES... DID EVERYTHING I COULD DO MYSELF TO INCREASE PERFORMANCE... AND YOU RESPONDED WITH THE STANDARD STUFF THAT IS IN YOUR "HOW TO IMPROVE PERFORMANCE" PAGE... WHICH, IF YOU HAD READ MY POSTS, YOU WOULD REALIZE I HAD ALREADY READ AND APPLIED THOSE TIPS...

******* NOW IT IS TIME FOR NINJA TRADER TO STEP UP TO THE PLATE *****

BY THE WAY, I PREVIOUSLY USED ENSIGN, A SUPERB CHARTING APPLICATION, AND HAD NO, ZERO, PROBLEMS WITH THE SAME CHARTS... LOTS OF CUSTOM INDICATORS... MANY CHARTS AND SYMBOLS OPEN AT ONCE... IT HAD NO PROBLEMS HANDLING IT AT ALL... I REPEAT.. IN CASE YOU MISSED IT...

*** NO PERFORMANCE PROBLEMS WITH ENSIGN ***

THIS IS THE THIRD TIME I'VE TRIED NINJA TRADER... I PREVIOUSLY STOPPED USING IT ** TWICE ** DUE TO THE MAJOR QA (WHY IS NT CRASHING AGAIN) AND DESIGN PROBLEMS (LIKE USING MS ACCESS AS YOUR DATABASE)...

Ha ha ha... this sounds exactly like what I have been feeling like about NT 6.5. Let me save you some trouble - there isn't much you're going to be able to do about performance in this program, and there isn't much tech support can do to help you either. The problem is that some very, very bad design decisions were made in this piece of software a few years ago, and it's obvious that very little performance testing and optimization was done when it was first written.

You can apply all the tweaks you want, but in the end it's still poorly written and you can't change the basic code - tweaks will only get you so far. On my PC, I have two charts up: a 2 minute and 10 second. I have removed just about all indicators except for a few moving averages and a set of bollinger bands, plus volume. Each look-back period is set to only a few hundred bars, every indicator is set to calculateOnBarClose=true, and one chart is even set to update every .3 seconds instead of every tick. I have applied every known tweak possible. I have turned off my firewall and anti-virus software, and I am running this on a brand-new XP installation with maximum RAM installed on a Core i7 920. This is about as good as you can get, and yet some things still lag a bit during heavy volume times. The program is completely unusable with Range charts - try opening up a fresh copy of NT on a fresh installation, tweak it all you want, remove all indicators, and have only one Range chart open on the most powerful PC you can buy - it will still lag during heavy volume periods. It's obvious that they did no performance testing on this chart type at all, probably because most people don't use it.

The bottom line is that you are not going to be able to fix something that is fundamentally broken. Take a look at the performance increases they are getting with the NT 7 software - you don't get that kind of speed and memory usage improvement unless the original piece of software was badly designed in the first place. I have a feeling that when they wrote NT they had swing traders in mind, and weren't really thinking much about second-to-second scalpers in the market... if they had been, we wouldn't have the software that we have now because they would have made sure to spend a lot of time on performance optimizations. After years of people screaming at them about it, it's obvious that they now get it and are making NT 7 a lot more efficient... but you still have a couple of months before you can use the beta. In the meantime, you can try going here:

www.virtualbox.com

It's free software for setting up virtual PCs on your machine. Set up an additional machine and run a second copy of NT inside of it (you have to do that since only one copy of NT 6.5 can run on a machine at a time). Then put all of your calculation-intensive charts in there, and leave only a single chart open on your main copy of NT, for trading. Talk to your broker to give you a second simultaneous connection.

I have spent months trying to make this software work, and I can assure you that there is little you are going to be able to do to change its basic nature... tech support isn't going to be able to help you much, so don't expect them to work miracles. Just some advice....

[salakazam]

I was referring to the additional icon on the control center caption and the icon left of the link button on the chart form. What software would you have installed which would create those icons?

Sorry, I see. Are yo talking about this (yellow mark inside):



This is Nvidia icon to change window between monitors. This is an addon of the nView Desktop Manager. My graphic board (I talk about it in the video) is a Nvidia GeForce 8600M GT.

I can remove the icon, not the soft of Nvidia, cause don't work my graphic board. There are no differences if I remove the icon, I already do, do you want record another video today with removed icon?
BTW I see NT without my problem in PC with same board.

Thanks for your answers, regards.

[NinjaTrader_Dierk]

@salakazam: Thanks again for clarification.

I reviewed the logs/traces you sent earlier and noticed that they would report a Intel PIII Xeon prozessor. We are no hardware experts but found that this processor was reviewed 1999 (10 ! years ago). Thus, we would not consider it a state-of-the-art processor as outlined in the NT hardware specs.

I suggest running NT on a state-of-the-art machine which then should provide a much better performance experience.

[TraderEyal]

Well said JS999. I have the exact same experience and reached similar conclusions. I now do almost all my charting in QuoteTracker alongside NT and use NT for order management only. I run QT with about 15 charts open with various symbols plus 4 watchlists with upwards of 100 symbols with zero issues including during heavy volume opens. Let's hope NT7 is going to live up to its promise when it is finally released.

P.S. I run an i7 920 machine with 6GB RAM, a 10,000 RPM drive and GeForce GTX285 with 1GB. I hope that's state of the art enough for NT7 because for NT6.5 it isn't.

[salakazam]

@salakazam: Thanks again for clarification.

I reviewed the logs/traces you sent earlier and noticed that they would report a Intel P3III Xeon prozessor. We are no hardware experts but found that this processor was reviewed 1999 (10 ! years ago). Thus, we would not consider it a state-of-the-art processor as outlined in the NT hardware specs.

I suggest running NT on a state-of-the-art machine which then should provide a much better performance experience.

WOOOOOUUUUU!!!!

Sorry, how do you know this? please tell me where you can see this. Becouse when I chek "My PC propertis" I see: Intel(R) Core(TM)2 Duo CPU T9300 @2.50GHz"