NT taking up all CPU and slow

[saroj]

I've turned off firewalls and virus protection to test... wanted to have the cleanest environment possible... so that's not it.. but thanks for the suggestion.. for when I turn firewall back on... do you have a link for the correct settings?

[laredo]

I have a request in with my security software co. to show me that.

I had the "reload historical data" whited out on my platform and ninjasupport said that was firewall issues.Period.

I did all the things on teh check list.
Ive gone to extreme measures.I erased everything somehow and then did a restore back up.I think I reset db.Reset instruments,then restored back up.
Removed all firewall and then the thing ran like a bullet.

So it can be done.Other wise you are stuck with something that is not much good to you.

I wish I could tell in in detail what I did but I dont recall it and may not be able to repeat it.

[saroj]

location of NT user files

Why do you install these in "My Documents"? Is there a reason that they can't be elsewhere? I have my files in that folder indexed. Possibly the reason that I'm having performance problems. Frankly I've never had an application do that and I keep them separate for a reason... i.e. I had assumed anything there was under "my" control.

Can I put them somewhere else? If so, how do I make that change?

Thanks,
Saroj

[saroj]

Firewall settings for NT/zenfire

I don't have a firewall running on the computer where NT is running, but I plan to set that up again once we figure out the NT performance issues. Please tell me what firewall settings are required to avoid interfering with data flow into NT.

Thanks,
Saroj

[NinjaTrader_ChristopherJ]

Why do you install these in "My Documents"? Is there a reason that they can't be elsewhere? I have my files in that folder indexed. Possibly the reason that I'm having performance problems. Frankly I've never had an application do that and I keep them separate for a reason... i.e. I had assumed anything there was under "my" control.

Can I put them somewhere else? If so, how do I make that change?

Thanks,
Saroj

Hello Saroj,

Yes, NinjaTrader must be installed in My Documents and cannot be installed in a different folder.

[NinjaTrader_ChristopherJ]

I don't have a firewall running on the computer where NT is running, but I plan to set that up again once we figure out the NT performance issues. Please tell me what firewall settings are required to avoid interfering with data flow into NT.

Thanks,
Saroj

Hello Saroj,

Once you have installed your Firewall on your PC within your settings you will need to allow NinjaTrader to have access. This setting varies from software to software and can be found within the software manual.

[saroj]

Is it gettng confused because in my environment "My Documents" (for me as logged-in user) is on the D: drive?

Could it be getting confused because there is also a "My Documents" folder on the C: drive (put there by the OS I assume).

Do you plan to continue this odd forced user files folder usage in NT 7?

[saroj]

so there is not a specific port number?

[saroj]

Ongoing serious performance issues...

... in spite of doing everything I know how other than to replace my trading computer with a high-end gaming quad core, 8 GB RAM machine or a CRAY...

See attached image... but here is the situation:
Here's the totality of what I have running in NT; it has been pegging 99% for 45 minutes; when it started I also had a strategy running; outside of NT I had: 4 MS Word windows open and 1 Excel; also Avast virus protection; Jing.exe. I closed down the strategy and then each of the non-NT apps with no result until just now (10:31). Now NT is running between 10 and 40% on average.

There is considerable paging occurring which baffles me given that I have 4GB of RAM.

This computer is a Pentium 4 @ 3.2 GHrz; XP Pro; 4GB RAM; no firewall operational
NT executables are installed in Program Files on C: (NTFS) which has 48GB free space and was defrag'd twice over the weekend; the NT "user" files are in My Documents on D: (NTFS) which has 16GB free space and was defrag'd twice over the weekend as well. I also renamed the MDB file so that it would start with a fresh one this morning. I have only one workspace in addition to "Default"; my charts are set to 3 days.

I ran ccleaner and System Mechanic numerous times yesterday to clean up the registries and handle other tasks that might be causing performance problems.

FOLLOW UP:
After this picture was taken, I removed "Allow Indexing Service" , rebooted and NT is still pegged at 90% and above although sometimes it drops down to single digits. It definitely increases substantially at times of high data such as just now as CL pit closed. I turned off virus protection and the only other app is snagit.

[NinjaTrader_ChristopherJ]

Is it gettng confused because in my environment "My Documents" (for me as logged-in user) is on the D: drive?

Could it be getting confused because there is also a "My Documents" folder on the C: drive (put there by the OS I assume).

Do you plan to continue this odd forced user files folder usage in NT 7?

Hello Saroj,

As long as you have NinjaTrader installed on your C: there will not be an issue as it will install all files into the C: My Documents folder.

[NinjaTrader_ChristopherJ]

so there is not a specific port number?

Hi Saroj,

No there are not specific port numbers used. NinjaTrader submitts HTTP requests to the following addresses.

www.ninjatrader.com
www.ninjatrader-support.com
www.ninjatrader-support2.com

[NinjaTrader_ChristopherJ]

... in spite of doing everything I know how other than to replace my trading computer with a high-end gaming quad core, 8 GB RAM machine or a CRAY...

See attached image... but here is the situation:
Here's the totality of what I have running in NT; it has been pegging 99% for 45 minutes; when it started I also had a strategy running; outside of NT I had: 4 MS Word windows open and 1 Excel; also Avast virus protection; Jing.exe. I closed down the strategy and then each of the non-NT apps with no result until just now (10:31). Now NT is running between 10 and 40% on average.

There is considerable paging occurring which baffles me given that I have 4GB of RAM.

This computer is a Pentium 4 @ 3.2 GHrz; XP Pro; 4GB RAM; no firewall operational
NT executables are installed in Program Files on C: (NTFS) which has 48GB free space and was defrag'd twice over the weekend; the NT "user" files are in My Documents on D: (NTFS) which has 16GB free space and was defrag'd twice over the weekend as well. I also renamed the MDB file so that it would start with a fresh one this morning. I have only one workspace in addition to "Default"; my charts are set to 3 days.

I ran ccleaner and System Mechanic numerous times yesterday to clean up the registries and handle other tasks that might be causing performance problems.

FOLLOW UP:
After this picture was taken, I removed "Allow Indexing Service" , rebooted and NT is still pegged at 90% and above although sometimes it drops down to single digits. It definitely increases substantially at times of high data such as just now as CL pit closed. I turned off virus protection and the only other app is snagit.

Saroj,

I will need to speak with our development team on the issue you are experiencing. I will follow up with you as soon as I gather additional information.

Thank you for your patience.

[saroj]

we are going round and round and getting nowhere fast...

Hello Saroj,

As long as you have NinjaTrader installed on your C: there will not be an issue as it will install all files into the C: My Documents folder.

meanwhile I can't use NT... AS I SAID... NT IS PUTTING ALL THE USER FILES AND DATABASE ON MY D: DRIVE IN "MY DOCUMENTS" IN A FOLDER NAMED NINJATRADER 6.5... ALTHOUGH THIS MORNING I ALSO HAD A "MY DOCUMENTS" FOLDER, I REDIRECTED IT TO D: AND IT IS NO LONGER THERE...

SO I GUESS YOU ARE WRONG OR SOMEHOW NT HAS SECRET ACCESS TO A SECRET FOLDER THAT IS INVISIBLE ON THE C: DRIVE...

WOULD YOU PLEASE ESCALATE THIS PROBLEM TO SOMEONE WHO CAN HELP!

Saroj
757 871-6697

[laredo]

saroj alot of people obviously are running nt successfully.
and on low end machines which you are probably aware of.so i would delete that idea about high end pc(s)

i understand you do have to delete historical data from old contracts you have been running even if they are not on your default contract list of things you chart..

uncheck "store bar data", mind re-establishing when i "restore back up"

reduce workspaces open to the ones you are actively interested in

get a notepad and list thing thing you have done so that u can narrow it down

pay attention to what nt support says

[saroj]

saroj alot of people obviously are running nt successfully.
and on low end machines which you are probably aware of.so i would delete that idea about high end pc(s)

i understand you do have to delete historical data from old contracts you have been running even if they are not on your default contract list of things you chart..

uncheck "store bar data", mind re-establishing when i "restore back up"

reduce workspaces open to the ones you are actively interested in

get a notepad and list thing thing you have done so that u can narrow it down

pay attention to what nt support says

You wrote:
<<saroj alot of people obviously are running nt successfully.
and on low end machines which you are probably aware of.so i would delete that idea about high end pc(s)>>
-> ME: precisely why I need tech support... as I wrote, I've done EVERYTHING I know to do to fix the problem to no avail.

<<i understand you do have to delete historical data from old contracts you have been running even if they are not on your default contract list of things you chart..>>
-> ME: I don't understand what this means nor how I would go about doing this.

<<uncheck "store bar data", mind re-establishing when i "restore back up">>
-> ME: do you mean "uncheck 'store bar data' WHEN re-establishing when I 'restore back up'? I haven't done a restore... so not impacting problem... but I'll keep that in mind... what is the impact?

<<reduce workspaces open to the ones you are actively interested in >>
-> ME: as I wrote, that is exactly what I have done... there is DEFAULT which I have no control over and the ONE I am using.

<<get a notepad and list thing thing you have done so that u can narrow it down>>
-> ME: I wrote exactly what I have done.. in the text and on the image.

<<pay attention to what nt support says>>
-> HUH? all they have said is that they see nothing wrong... I said I would increase RAM... I was directed to the "how to improve performance" page... AND applied all relevant suggestions.