eSignal rejects username & password

[tooearly]

Hi,

I have been using eSignal successfully for several months, along with InteractiveBrokers, trading live until today, when I uninstalled NT in order to purge some corrupt script.

After reinstalling NT, I used the wizard in Tools to setup Account Connections with eSignal as before putting in my username and password.

But now when I go to connect I get an error message saying that the password and username are rejected.

I asked eSignal support, which confirmed the password etc and said these are the only possible entries.

At times when connecting to eSignal, the panel stays grayed out and I can neither connect nor disconnect.

My charts do not have live data and the back test fails to work as well.

Any thoughts much appreciated.

Best, Tooearly

[NinjaTrader_RJ]

Hello,

Thank you for your post.

Can you please try rebooting your PC and test the connection again?


If the issue persists, please try the following:
1.) Remove your connection: Tools --> Account connections --> (your created connection) --> remove.
2.) Repair your database: Tools --> Options --> Misc --> Repair DB.
3.) Restart NinjaTrader and create a new connection using the connection guide: http://www.ninjatrader.com/webnew/su...tionguides.htm

[tooearly]

Thanks for quick reply:

Thanks for quick reply.

I'll follow your instructions.

Meantime, it occurs to me that I may not be connecting because I failed to remove the eSignal service address to which I do not subscribe, such as news and level II.

Still, I can not removed the grayed out eSignal connecting message, so I'll close down the program and reboot, as you suggest.

Best regards

[tooearly]

It worked

Thanks, it worked.

I repaired the database through options/msc and then reset the connection with eSignal and the data and charts are working.

Thanks

[NinjaTrader_RJ]

"Meantime, it occurs to me that I may not be connecting because I failed to remove the eSignal service address to which I do not subscribe, such as news and level II"

--> Yes. Please make sure you remove any fields that you are not subscribed to as well.