Backfill, chart error message

[cmach123]

When I export a symbol to Market Analyzer, for example: SOBM, Ninja TRader notifies me there is an error receiving the chart from my broker, or sometimes I receive a 'backfill' error message. When I look up SOBM, it is a valid symbol, and a chart is available, which is displaying a lot of activity. I'm using TD ameritrade as a broker, and the source of my pricing, stock information. Should I be using another source for stock information?

[NinjaTrader_Kyle]

Hi cmach123,

Thank you for your post.

Can you provide me with the exact text from the error message or take a screenshot of your Log Tab?

To send a screenshot press Alt + PRINT SCREEN to take a screen shot of the selected window. Then go to Start--> Accessories--> Paint, and press CRTL + V to paste the image. Lastly, save as a jpeg file and send the file as an attachment.

[cmach123]

please view

[NinjaTrader_Kyle]

Hi cmach123,

Thank you for your reply.

Please click Help > Mail to Support and enter "ATTN: Kyle - http://www.ninjatrader-support2.com/vb/newreply.php?do=newreply&noquote=1&p=98918" in the subject line. Make sure the Log and Trace files checkbox is checked and click send.

[cmach123]

I tried to send an email, when I do, I receive an error message stating the target machine refused the ip address 81.169.163.172.25.

[NinjaTrader_Kyle]

Hello,

Thank you for your reply.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Kyle" in the subject line. Please include you trace and log file in the message:

You will find your log file here: My Documents > NinjaTrader 6.5 > Log > log.YYYYMMDD.txt
You will find your trace file here: My Documents > NinjaTrader 6.5 > Trace > trace.YYYYMMDD.txt

Also, please include a link to this forum thread in the message.