How To Reset/Remove/Open SIM Account

[AttiM]

Hi,

1. I cannot reset Sim Account, because in Tools/Options there is no such a thing as Simulator Tab.
2. I cannot reset Sim Account, because in Command Center/Simulation/Edit Account in lower right hand corner there is no such a thing as reset.
3. I cannot remove account. I am instructed to disconnect in order to remove Simulation Account, but when I disconnect, the account disappears so, I can't remove it.
4. Then, when I add a new simulation account and reconnect, it's not the new account that reconnects, but the old one. The new one is nowhere in site.
5. I want to reset the cash value. Where is the reset button?

Thank You

[NinjaTrader_RyanS]

Hello,

It appears you are using instructions for NinjaTrader 7. Below is a guide to resetting the sim account in NinjaTrader 8:

https://support.ninjatrader.com/s/article/How-Can-I-Reset-My-Sim101-Account-in-NinjaTrader-Desktop

[AttiM]

Hi,

Thanks for the reply. The instructions you sent me is one of the instructions that does not work. The page you sent was one of the pages I checked out. As I said, in point 2 that the reset button is missing. Any solutions?

Thanks

[NinjaTrader_RyanS]

Hello,

Can you post a screenshot of the window that appears when you right click the sim101 account and select 'edit account'?

Also, can I confirm you are referring to the sim101 account specifically and not another demo account?

[AttiM]

Hi,

It just says in the connection tab "simulation" and after it in Display name "DEMO" and some numbers.

[NinjaTrader_RyanS]

Hello,

This is a demo account held on our servers rather than the Sim101 account. You can use the steps in the link below to reset the balance of this account:

https://support.ninjatrader.com/s/article/How-Can-I-Change-Balance-in-My-Demo-Account

[NinjaTrader_RyanS]

Hello,

This is a demo account held on our servers rather than the Sim101 account. You can use the steps in the link below to reset the balance of this account:

https://support.ninjatrader.com/s/article/How-Can-I-Change-Balance-in-My-Demo-Account

[AttiM]

Hi,

Thank You for your help Ryan. Meantime, I figured part of it out. My only problem is that I don't know how to switch between accounts. When I connect three Sim accounts open - Sim101, DEMO and another one I created. I am stuck with the DEMO, and can't switch to Sim 101. Also, how can I reset cash value to my liking in DEMO account?

thanks again,

[NinjaTrader_RyanS]

Hello,

The 'DEMO' account is a server side demo account held on our servers rather than the Sim101 account which is a demo account local to the platform. You can reset the cash balance of the demo account via the instructions in the link below:

https://support.ninjatrader.com/s/article/How-Can-I-Change-Balance-in-My-Demo-Account

[AttiM]

Hi Ryan,

I tried this already, but it looks like it just adds the modification to the existing balance. Maybe I should try "minus" before the number I put in their to subtract?

Thanks,

[NinjaTrader_RyanS]

Hello,

Correct, you can put a - in front of the value to have it subtract from the cash balance of the demo account.