Error in Setup

[Pradprop1]

I am facing this issue - Kindly help

[NinjaTrader_Clayton]

Hello Pradprop1,

Thank you for the message.

Please make sure you have allowed NinjaTrader through the Windows Firewall and added it to any Exceptions or Allowed Apps Lists within your Antivirus:

Windows Firewall

Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:

• Click here to see the infographic on allowing NinjaTrader through the Firewall

Antivirus Software

Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.

• If you need to add NinjaTrader manually, the file path is as follows:

• This PC > Local Disk (C > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe

Try opening NinjaTrader again and testing if the error is still appearing.


If yes it is still appearing, please use the following steps to test a new Database folder:

• Close NinjaTrader
• Go to Documents folder > NinjaTrader 8 > db, right-click on this folder and select 'Rename' and change the name to "db Old" and press Enter on your keyboard to save the name change
• Reopen NinjaTrader and test to see if the error message is still appearing.

• Please click this Text for a Video Demonstration or Renaming your Database File

If the error message is still showing, please email us at Support [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and '03657467 ATTN Clayton' in the Subject line.

Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.
  • How to manually send your log and trace files for NinjaTrader 8

Please let us know if we may provide any further assistance.