Logon Failed

[heatnation7]

Good Evening,

I upgraded to a new PC tonight and can't connect to my brokerage. From what I read, my machine ID changed and NinjaTrader automatically removed my license key, name and password.
When I go to Help > License Key, the correct license key is still showing up. I copy and pasted it again seeing if that would fix the issue but had no luck.

Can someone please help me out ASAP? I need to be ready to go early tomorrow morning.

Thank you!

[NinjaTrader_Manfred]

Hello heatnation7,

Thank you very much for your post.

This error would indicate that NinjaTrader is able to reach the server but then receives an "incorrect username/password" error.

As a first step, please ensure you are able to connect to this account using the Rithmic Trader Pro, and that all Documents & Agreements therein are signed.

If you are able to connect in Rithmic Trader Pro and still can't connect in NinjaTrader, please send us your platform's log & trace files, and we can then best assist further.

You can do this by going to the Control Center -> Help -> Email Support.

Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

Thank you in advance, I look forward to your reply!