Charts not loading Properly

[akbar]

Hi ,
I have just purchased the Licsense for Ninja trader for interactive broker , when i try to load the charts it takes long time to load the chart plus everything is smugged, this was working fine when i was with other broker.

[NinjaTrader_Jermaine]

Hello Akbar,

As you're using Interactive Brokers as a data feed, you may be running into a pacing violation with them, which occurs when requesting too much historical data from their feeds. For more information on this please see the link below:

• https://interactivebrokers.github.io...mitations.html

Unfortunately, this error message comes from IB and informs you that you requested too much historical data.

Also, please make sure that you are using the correct version of TWS /IB Gateway from the Interactive Brokers connection Guide For NinjaTrader.

https://ninjatrader.com/ConnectionGuides/Interactive-Brokers-Connection-Guide

If you need further assistance. Please contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com. In this message, include a link to this forum thread and "3295295 ATTN Jermaine S". Please also follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to Documents > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.