Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Charts not loading Properly

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Charts not loading Properly

    Hi ,
    I have just purchased the Licsense for Ninja trader for interactive broker , when i try to load the charts it takes long time to load the chart plus everything is smugged, this was working fine when i was with other broker.

    #2
    Hello Akbar,

    As you're using Interactive Brokers as a data feed, you may be running into a pacing violation with them, which occurs when requesting too much historical data from their feeds. For more information on this please see the link below:

    Unfortunately, this error message comes from IB and informs you that you requested too much historical data.

    Also, please make sure that you are using the correct version of TWS /IB Gateway from the Interactive Brokers connection Guide For NinjaTrader.



    If you need further assistance. Please contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com. In this message, include a link to this forum thread and "3295295 ATTN Jermaine S". Please also follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.
    • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to Documents > 'NinjaTrader 8' folder
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Jermaine S.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by dltxpro, Today, 02:45 PM
    0 responses
    11 views
    0 likes
    Last Post dltxpro
    by dltxpro
     
    Started by Mr Bread, Today, 02:06 PM
    0 responses
    7 views
    0 likes
    Last Post Mr Bread  
    Started by Diane1202, Today, 02:02 PM
    0 responses
    9 views
    0 likes
    Last Post Diane1202  
    Started by klaxtoncapital, Today, 12:31 PM
    0 responses
    4 views
    0 likes
    Last Post klaxtoncapital  
    Started by PatutLee, Today, 11:59 AM
    0 responses
    3 views
    0 likes
    Last Post PatutLee  
    Working...
    X