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NinjaTrader
New CQG account cant connect
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Hello,
Thank you for your post.
We replied to your email regarding the first request. For the second, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.
Include ticket number 3275034 in the body of the email.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.
We look forward to assisting further.Eric B.NinjaTrader Customer Service
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Thank you for your reply.
You may use our general simulation key below to access these features.
Please copy the license key provided below and paste it under the Control Center> Help> License Key:- @SIM-A82F-D583-40B1-AE74-B79F-705D-1952
Let me know if I may assist further.Eric B.NinjaTrader Customer Service
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