New CQG account cant connect

[ezrollin]

Hi, I just created a CQG account and already it wont accept my username and password on the NT connection.

Thanks

[ezrollin]

How am I supposed to know which one is it talking about and how do I recompile it? thanks

[NinjaTrader_EricB]

Hello,

Thank you for your post.

We replied to your email regarding the first request. For the second, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

Include ticket number 3275034 in the body of the email.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.


We look forward to assisting further.

[ezrollin]

How do I get my strategy builder and ninjascript editor back?

[NinjaTrader_EricB]

Thank you for your reply.

You may use our general simulation key below to access these features.

Please copy the license key provided below and paste it under the Control Center> Help> License Key:

• @SIM-A82F-D583-40B1-AE74-B79F-705D-1952

Please ensure that you have restarted NinjaTrader for the changes to be applied.

Let me know if I may assist further.