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Playback Connection Error - DateTime

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    Playback Connection Error - DateTime

    Evening,

    When attempting to connect to Playback Connection, I am getting the error:
    "Error in opening connection Playback Connection, exception caught: String was not recognized as a valid DateTime. (Panic)"

    Any ideas? Have opened in safe mode and tried to connect to Playback; same error. Happy to email most recent log and trace files if helpful.

    Thanks, Matt

    #2
    Hello Matt,

    Yes, please send me your log and trace files so that I can investigate.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: Att Jason, 2914472

    Have you always experienced this error when connecting to the Playback in NinjaTrader? If not, were there any changes in NinjaTrader or your computer before the error started to happen?
    JasonNinjaTrader Customer Service

    Comment


      #3
      Refer to this for resolution.
      Hi NT8 team, I have used playback with no issues in the past but just a few moments ago when i tried to log into playback connection, it throws the exception you can see in the attached image. Please advice of a resolution. Thank you.
      Last edited by stevents; 08-02-2023, 08:54 AM.

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