data connection problem

[pol133]

Good morning
I connected the ninjatrader 7 demo with InteractiveBrokers on a second fixed PC and I don't see any charts.
Whereas on a 64-bit notebook the same procedure worked properly and smoothly.
Apparently the Ninjatrader demo does not ask me any login data (username and password) on both 2 PCs.
I explain the procedure
1) First of all I connect to InteractiveBrokers and the program automatically opens the dax chart
2) then I open the Ninjatrader demo, I open the connection with IB and it's all OK: I see the graph of the dax
3) the connection with IB is all OK even when I connect on the second fixed PC, but I do not see the chart of the dax
if you need more accurate information I'm here
Thank you

[NinjaTrader_PatrickG]

FDAX 09-19 is expired by about a year. We'll need to get you viewing the current front month (FDAX 09-20) to see data.

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 7 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.?)
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[pol133]

FDAX 09-19 is expired by about a year. We'll need to get you viewing the current front month (FDAX 09-20) to see data.

So I may accurately assist you, please answer all of the following questions:

• What version of NinjaTrader 7 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.?)
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

Good morning
excuse the delay of the response
here is the information you requested.
The problem is the same as before: I correctly see the graph of the dax on the notebook but I do not see the graph of the dax on the second fixed PC (all white).
if I'm not clumsy the settings are the same for both 2 PCs

[NinjaTrader_PatrickG]

What version of TWS/Gateway are you using?

In your first post's screenshot, you're viewing FDAX 09-19 which is expired. In this next set of screenshots, it seems as if you're now requesting FDAX 09-20 data. If I am understanding your posts correctly, you're experiencing the symptoms in your first post on one PC, and the symptoms in post #3 on a different/second PC?

Here are instrument reset and rollover instructions that I recommend you follow on both PCs -

To reset your instruments please follow the steps below:

• Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
• Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
• Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.

Please follow the instructions below to roll over the expiration date of a futures contract.

• From within the NinjaTrader Control Center window select the menu Tools> Instrument Manager
• Highlight the contract you wish to rollover on the left side of the Instrument Manager window
• Press the '>' button (the instrument will disappear from the list)
• Press the '<' button and the instrument should re-appear with the front-month expiration date
• Select 'OK'
• Select the updated contract in the Instrument drop-down menu within your currently opened windows (Charts, SuperDOMs, etc).

I have provided a link below to our Help Guide that goes over rolling over a futures contract.

• http://www.ninjatrader.com/support/h...es_contrac.htm

To view contract rollover, expiry dates, and other trading events click the link below.

• http://ninjatrader.com/blog/trade-desk-calendar/

[pol133]

[NinjaTrader_PatrickG]

It's still unclear which of your PCs you're referring to and if the screenshot you've just provided is letting me know that everything is working or everything is not working.

Did you follow the steps I provided in post #4 on the PC where FDAX data is not appearing as expected?

[pol133]

It's still unclear which of your PCs you're referring to and if the screenshot you've just provided is letting me know that everything is working or everything is not working.

Did you follow the steps I provided in post #4 on the PC where FDAX data is not appearing as expected?

OK you were right: I'm clumsy like a monkey

I reset the tools and restarted the program and now it's all OK --
if tomorrow I still happen this problem I do the same reset procedure
thank you for your patience