I have tried put off firewall but still the same problem, can you help me? thank you
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login failure
Hi, I have tried for first live login, but NT is writing this: " Network connection to the Order Routing Systém is unavailable."
I have tried put off firewall but still the same problem, can you help me? thank you
Last edited by karolwatcher; 08-25-2020, 11:50 PM.Tags: None
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Hello karolwatcher,
Thank you for your note.
Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2572517" in the subject line so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
I look forward to your reply.
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