what can i do???!!!!
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Problem with daily data
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Problem with daily data
Hi, when i connect the data, the market of CL of NYMEX have problem showing me the real movement of the market, and only when i close NT7 and re open it, is when i see the real movement, but immediatly is wrong again, this is what i see,
what can i do???!!!!Tags: None
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Hello lserrata,
Thanks for posting.
I'm happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread, ticket number '2220008' and a message 'ATTN Sergey'.
Additionally, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open your NinjaTrader folder under My Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.Sergey S.NinjaTrader Customer Service
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Hello Lserrata,
Thank you for your reply.
I suspect that something may be going on with your account data enablements, however I won't be able to confirm this without seeing your Diagnostic Files. Please follow the steps in the reply above to send a platform support email so I may be able to assist you further.
Thanks in advance; I look forward to resolving your inquiry.Sergey S.NinjaTrader Customer Service
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