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Bid Ask not loading for some instruments

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    Bid Ask not loading for some instruments

    Hi, the Bid/Ask is not loading for some instruments such as 6A 09-19, 6B 09-19, CL 09-19.

    However, it is loading for some others such as CL 08-19, 6E 09-19, ES 09-19.

    Please assist and advise.

    Thanks.

    #2
    Hello lonestar,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

    Open your NinjaTrader folder under Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once you have emailed these to us, you may delete these compressed folders.

    I look forward to your reply.
    Marco G.NinjaTrader Customer Service

    Comment


      #3
      Hi Marco,

      Thanks for the prompt response.

      I restarted NT and it seems to be working fine now.

      Comment

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