I am not able to reset sim account balance. With every attempt it locks up. I get a pop up that says that Ninja must close, a file has been written to the trace. Re start Ninja and send to support. When I follow this procedure the program locks and becomes non responsive. I have removed Ninja and downloaded with no luck. What next?
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Hi Craig,
Please uninstall NT, uninstall .NET 2.0, delete My Documents\NinjaTrader 6.5 folder, clear internet browser cache (important), reinstall .NET 2.0, reinstall NT.
WARNING: Deleting the My Documents\NinjaTrader 6.5 folder will result in the loss of all indicators, strategies, data, workspaces, etc. Backup what you want to preserve first.Josh P.NinjaTrader Customer Service
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