pb connection

[Pcomm69]

Hi

I reinstall NJ7 with my own full key
I cant create a connection under Zen-Fire
Failed to login, remote certificat access impossible

i don t understand, it is classic

[NinjaTrader_JC]

Hello Pcomm69,

I believe you are able to create a Account Connection to Zen-Fire under the Control Center -> Tools -> Account Connections but cannot connect Zen-Fire from Certificate error(s).

You may try the following to resolve this:
1. Check you System Time in the lower right corner of your to make sure that it is set to today's date.
2. Make sure all windows updates are installed. Note ensure that under "Other" all root certificates are installed as well.
3. Reset Internet Explorer by going to Tools -> Internet Options -> Advanced and press the "Restore Advanced Settings" and "Reset..." button.

Let us know if the issue persists.

[Pcomm69]

1. Perfect

2. Windows update donne last week and today

3. Reset IE donne

The probleme persist

what can In do ?

Hello Pcomm69,

I believe you are able to create a Acount Connection to Zen-Fire under the Control Center -> Tools -> Account Connections but cannot connect Zen-Fire from Certificate error(s).

You may try the following to resolve this:
1. Check you System Time in the lower right corner of your to make sure that it is set to today's date.
2. Make sure all windows updates are installed. Note ensure that under "Other" all root certificates are installed as well.
3. Reset Internet Explorer by going to Tools -> Internet Options -> Advanced and press the "Restore Advanced Settings" and "Reset..." button.

Let us know if the issue persists.

[NinjaTrader_JC]

Hello Pcomm69,

Are you able to view the following website from Internet Explorer?

https://rithmic.com/

Happy to be of further assistance.

[Pcomm69]

YES no problem under IE7

[NinjaTrader_JC]

Hello Pcomm69,

I would like to schedule a support call with you. Could you send the following information to support [at] ninjatrader [dot] com.

* A phone number where you can be reached
* A time window where I can call you (please include a time zone)

In the subject line put "ATTN: JC", and in the body of the email reference this thread by the following link "http://www.ninjatrader.com/support/forum/showthread.php?t=53590".

I look forward to our support call.

[Pcomm69]

I have post an email to the support for You

THANKS