TD Ameritrade connection problem

[brucelevy]

When I connect to TD I get an error that repeats thousands of times and freezes the platform. It says cannot load chart data. I am using it for stock data.

[NinjaTrader_EricB]

Hello,

Thank you for your note. Has the data feed been able to load the symbols before without error? I also suggest verifying the account itself is still enabled for data and able to request outside of NinjaTrader as well.

In addition, the first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

We look forward to assisting further.

[sledge]

When I connect to TD I get an error that repeats thousands of times and freezes the platform. It says cannot load chart data. I am using it for stock data.

I connected TDA/NT7 Sunday night 3/5/2018@7:30pm EST without issue.

It worked today as expected.