Charts not loading

SkiMan721

Junior Member

Join Date: Jan 2016

Posts: 2
#1

Charts not loading

08-25-2016, 12:13 PM

Decided to start the transition to NT8 today but I can't get any charts to load. The DOM and T&S data loads on all symbols I trade, I even made a live trade using the DOM.

I've tried several symbols, time frames, and other settings, nothing working.
Updated to the version 8.0.0.12 today and have restarted a few times.

Thoughts?
Tags: charts, nt8
NinjaTrader_ZacharyG

NinjaTrader Customer Service

Join Date: Apr 2015

Posts: 1676
#2

08-25-2016, 12:18 PM

Hello SkiMan721,

Thank you for writing in.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support.

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference both my name and a link to this thread in the body of the email.

Zachary G.NinjaTrader Customer Service
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