NT8 fails to open

rexsole

Senior Member

Join Date: May 2016

Posts: 104
#1

NT8 fails to open

05-04-2016, 10:44 AM

Trying to start NT8 64 bit on a windows 7 laptop. Will start up in safe mode, connects to a live feed but shuts down when I try to load up a chart. Nothing else is running. I have attached log and trace files.

Thanks for your help.
Attached Files

log.20160504.00003.txt (750 Bytes, 14 views)

trace.20160504.00003.txt (9.8 KB, 15 views)
Tags: None
NinjaTrader_JessicaP

NinjaTrader Customer Service

Join Date: Dec 2015

Posts: 2457
#2

05-04-2016, 01:08 PM

Hello rexsole, and thank you for your question.

NinjaTrader's log and trace files were unable to capture the reason Ninja shut down. In order to investigate further, it will be necessary to review Window's log files. To do so, I would like to arrange a support call. Could you send an e-mail to [email protected] with a phone number, availability period, and the following unique ticket ID?

1510363

A representative will be sure to get back to you as soon as possible to help determine what is happening on your system.

Jessica P.NinjaTrader Customer Service
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