Order disappearing on charttrader, but still active.

Stok

Senior Member

Join Date: Nov 2004

Posts: 192
#1

Order disappearing on charttrader, but still active.

03-31-2016, 07:53 AM

Hi,

Overnight, my swing orders disappear from the charts but are still active and show up in IB as live. I attached a screenshot. It shows the active ATM, it's GTC, and I have "display selected ATM strategy only" as the mode. Any ideas?
Attached Files
Tags: None
NinjaTrader_RileyS

NinjaTrader Customer Service

Join Date: Oct 2014

Posts: 484
#2

04-01-2016, 10:58 AM

Hello Stok, thank you for testing NinjaTrader 8!

Could you please send me your database file and your log and trace files so that I may investigate this further?

You can do so by navigating to the Control Center -> Help -> Email Support... -> Expand the section for Other files, and check the box to include the Database File.

In the body of the email, please include the order ID you saw this with, my name, and this forum post link: RileyS and http://ninjatrader.com/support/forum...ad.php?t=84323

Riley S.NinjaTrader Customer Service
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