Order disappearing on charttrader, but still active.

Stok

Senior Member

Join Date: Nov 2004

Posts: 192
#1

Order disappearing on charttrader, but still active.

03-31-2016, 07:53 AM

Hi,

Overnight, my swing orders disappear from the charts but are still active and show up in IB as live. I attached a screenshot. It shows the active ATM, it's GTC, and I have "display selected ATM strategy only" as the mode. Any ideas?
Attached Files
Tags: None
NinjaTrader_RileyS

NinjaTrader Customer Service

Join Date: Oct 2014

Posts: 484
#2

04-01-2016, 10:58 AM

Hello Stok, thank you for testing NinjaTrader 8!

Could you please send me your database file and your log and trace files so that I may investigate this further?

You can do so by navigating to the Control Center -> Help -> Email Support... -> Expand the section for Other files, and check the box to include the Database File.

In the body of the email, please include the order ID you saw this with, my name, and this forum post link: RileyS and http://ninjatrader.com/support/forum...ad.php?t=84323

Riley S.NinjaTrader Customer Service
Comment

Topics	Statistics	Last Post
KINFX Trade Journal �Better journal by kinfxhk Started by kinfxhk, 07-13-2026, 10:18 AM	0 responses 25 views 0 likes	Last Post by kinfxhk 07-13-2026, 10:18 AM
KINFX Simple Prop Day Guard � Daily Loss / Target lockout by kinfxhk Started by kinfxhk, 07-13-2026, 09:50 AM	0 responses 15 views 0 likes	Last Post by kinfxhk 07-13-2026, 09:50 AM
KINFX Trade Copier � multi-account copy dashboard by kinfxhk Started by kinfxhk, 07-13-2026, 07:21 AM	0 responses 21 views 0 likes	Last Post by kinfxhk 07-13-2026, 07:21 AM
OCO Risk Reward Zones (Chinese UI) \| OCO風��報� by kinfxhk Started by kinfxhk, 07-11-2026, 02:11 AM	0 responses 20 views 0 likes	Last Post by kinfxhk 07-11-2026, 02:11 AM
Salma's Key Price Levels by SalmaTrader Started by SalmaTrader, 07-07-2026, 10:26 PM	0 responses 136 views 0 likes	Last Post by SalmaTrader 07-07-2026, 10:26 PM

Announcement