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Partner 728x90
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NinjaTrader
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updates to platform
Hi Why does NT not have a built in updater for the platform vs. a popup that tells me to go and download the newest edition? As I can tell all of my software I currently have on my machine, just has an update button or check for latest version. Realize it's not a big deal but was just wondering why yall take that road versus a simplified method for users in general?
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Hello billywantstoknow,
Thank you for your post. NinjaTrader will generate a message regarding the update but the date of the message can vary on the version and if update factors are required, for example. I suggest subscribing to the News and Announcements section of our forum below to ensure an email is sent upon update.
Ruiseco, it would be unexpected for the update to remove custom items. If you are seeing issues of this nature after update, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open your NinjaTrader folder under Documents.
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
Eric B.NinjaTrader Customer Service
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