Again unable to connect on saturday

[dazkona]

Lots of saturdays i'm unable to connect to my payed real time data accounts. I think is a very frustrating and an awful service. I recommend everyone to use another service, this is not professional.

LOG:
2017-09-09 10:40:06:368 (xxxxxxxxxxx) Cbi.Connection.ConnectNow.Connect
2017-09-09 10:40:06:368 (xxxxxxxxxxx) CQG.Adapter.Connect1: user='XXXXXX' mode=Live useNativeOcoOrders=True version=6.2.100.0
2017-09-09 10:40:06:585 (xxxxxxxxxxx) CQG.Adapter.Connect9: dataServerRequestsTimeout=90
2017-09-09 10:40:06:585 (xxxxxxxxxxx) Cbi.Connection.ConnectNow9 ok
2017-09-09 10:40:06:585 (xxxxxxxxxxx) Cbi.ConnectionStatusEventArgs.Process: Connecting Connecting
2017-09-09 10:40:09:259 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='ApplicationLevelCommunicationError' quality=Unavailable
2017-09-09 10:40:09:260 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Instrument Metadata' quality=Unavailable
2017-09-09 10:40:09:260 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='SecBuf' quality=Unavailable
2017-09-09 10:40:09:260 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Order Routing' quality=Unavailable
2017-09-09 10:40:09:699 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Instrument Metadata' quality=Normal
2017-09-09 10:40:10:344 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='SecBuf' quality=Normal
2017-09-09 10:40:10:741 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Order Routing' quality=Unavailable
2017-09-09 10:40:10:742 (xxxxxxxxxxx) CQG.Adapter.OnConnectionQualityChanged: serviceName='Order Routing' quality=Unavailable
2017-09-09 10:41:00:330 (xxxxxxxxxxx) CQG.Adapter.SessionManagerResponseCallback: connectError='Network connection to the Order Routing System is unavailable.'
2017-09-09 10:41:00:330 (xxxxxxxxxxx) CQG.Adapter.Disconnect
2017-09-09 10:41:00:331 (xxxxxxxxxxx) CQG.Adapter.Disconnect.Logoff
2017-09-09 10:41:00:532 (xxxxxxxxxxx) CQG.Adapter.DisconnectNow
2017-09-09 10:41:00:532 (xxxxxxxxxxx) Cbi.Connection.ProcessEventArgs.ConnectionStatusEv entArgs Disconnected Disconnected LoginFailed Network connection to the Order Routing System is unavailable.

[NinjaTrader_ShawnB]

Hello dazkona,


Thank you for your post.


The behavior you were experiencing was due to data servers undergoing maintenance at that time. Maintenance is usually finished before the markets open Sunday afternoon so that you connect to account again. Weekend maintenance is infrequent but expected.


Please restart NinjaTrader and try again to connect.


Please let us know if any further questions come up.