Order Cancel Pending Topstep

[searph]

I was trading on my Topstep account and lost internet connection. My order status says, "cancel pending." When I try to close NijaTrader it says I have 1 active order. How do I clear the cancel pending?

[NinjaTrader_Clayton]

Hello searph,

Thank you for the message.

CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.


If you have an order that has gotten "stuck", you may follow the steps below to get it removed:

• Close NinjaTrader
• Go to Documents folder > NinjaTrader 8 > db > NinjaTrader.sqlite, right-click on this file and select 'Rename' and change the name to "NinjaTrader Old.sqlite" and then click off of it anywhere to save the name change
  • Please click here for a video demonstration of how to rename the Database file

Reopen NinjaTrader and reconnect to the account and the stuck order should be gone.


Finally, you will want to follow the steps below to attempt to stabilize your connection so that it is no longer losing connection in the first place:


When we see messages about "Connection Lost", "Slow", or "Unable to reach the server", this normally means that the Internet, Modem/Router, or another program is stopping NinjaTrader from maintaining a stable connection to the necessary servers.

Please know that a connection state between NinjaTrader and your broker/market data vendor is not dictated by NinjaTrader.

• The NinjaTrader application only reports the connection state as it is reported by the API you are connected through.
• NinjaTrader behaves like a radio receiver in that it receives signals from the connected server. If the signals are not coming through, the underlying broker/market data vendor API reports this to the NinjaTrader application which in turn reports this back to you. Once a loss of connection is reported, NinjaTrader or the underlying API will continuously try to re-establish a connection.

Please perform the steps below to troubleshoot the local network and narrow in on what could be causing these network/connection issues. Please restart NinjaTrader after each set of steps and try connecting again.

• Begin by restarting your Modem, Router, and PC to refresh the internet connection.
• Connect your PC directly to the Modem with an Ethernet cable if possible.
• Ensure that NinjaTrader has been allowed through the Windows Firewall on all networks. Please follow along with this infographic:
  • Click here to see the infographic on allowing NinjaTrader through the Firewall
• Ensure that NinjaTrader has been added to any 'Exceptions' or 'Allowed Programs/Apps' kind of list within your antivirus software.
  • If you need to add NinjaTrader manually, the file path is as follows:
    • This PC > Local Disk (C: > Program Files > NinjaTrader 8 > bin > NinjaTrader.exe
• If you are using a VPN, turn it Off
• Clear your DNS
  • Open the Command Prompt by clicking the Windows icon and typing "Command"
  • Select 'Command Prompt'
  • Either copy and paste or type the following command: ipconfig /flushdns
  • Press Enter to make it run

Reopen NinjaTrader and test if the unwanted connection behaviors continue.

If the connection issues continue, please let us know and we will provide some additional steps to narrow in on what is preventing NinjaTrader from connecting to the necessary servers and maintaining a stable connection. If you are still losing connection, you will need to reach out to a Network technician or your Internet Service Provider for further help investigating what is preventing NinjaTrader from maintaining a stable connection to the necessary servers.


Please let us know if we may provide any further assistance.