Web browser Ninja trader doesn't work

quinjuante

Junior Member

Join Date: Jan 2024

Posts: 1
#1

Web browser Ninja trader doesn't work

01-19-2024, 06:10 PM

Hello. I am getting to login on the my web browser and after I click login, the next screen is blank. I've tried it on chrome, edge and Firefox. Nothing works. I've even tried private browser. Could you offer any advise please
Tags: None
NinjaTrader_Jason

NinjaTrader Customer Service

Join Date: Aug 2007

Posts: 18267
#2

01-21-2024, 06:34 AM

Hello quinjuante,

Can you please check if the issue persists after clearing the web browser cache. You can find instructions to clear the cache for most web browsers at the publicly available link below.

How to Clear the Cache and Cookies in Your Web Browser

https://its.uiowa.edu/support/article/719

Why Clear Cache and Cookies? Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when

If you still can't login, please send us an email at "support[at]ninjatrader[dot]com".
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