Automatic logout happens WAY too often.

[hosdk]

Hi
I´m using the web-version of NinjaTrader. Something that annoys me is that it seems the system is logging me out of my NT-Account WAY too often. I don´t recall that the system logged me out automatically if we go back ˝ a year - and IF it did it was by FAR not as often as it happens now. I know this is probably a safety feature but sometimes I have just been away from my PC shortly and when I come back I´m automatically logged out and need to login again. Could the problem be that I am using 3 PC-monitors or that I have several other tabs open in my Internet Browser? Is there any way to extend the period between the automatic logouts of the system? Currently it is just extremely annoying that throughout a trading day I have to login multiple times.

PS: I do not have hibernation activated on my PC (Windows 11) and the screen saver is set to activate after a full hour of idle time.

[NinjaTrader_Spencer]

Hello hosdk,

THank you for your post.

Please follow the steps below to manually send your log and trace files so I may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to an email to support [AT] ninjatrader [DOT] com
  • Please include 'ATTN Spencer' in the Subject line and a link to this forum post in the body of the email
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.