Login stuck on yellow live connecting

[Marklhc1988]

Hi,
I was able to log on this morning but then something happened and now when I try and log on I only get the yellow dot - trying to connect. I have deleted my data but that has not helped. What should I do?
Thanks, Mark

[NinjaTrader_Spencer]

Hello Marklhc1988,

Thank you for your post.

Please follow the steps below to manually send your log and trace files so I may investigate this matter further.

• Open the Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" > 'NinjaTrader 8' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to an email to support [AT] ninjatrader [DOT] com
  • Please include 'ATTN Spencer' in the Subject line and a link to this forum post in the body of the email
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.