Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Graphics do not load and remain black

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Graphics do not load and remain black

    I have a problem when loading the graphs, when loading any temporality and any number of data the graph goes black and does not load anything.

    I have been looking for a solution for a long time. It has happened to me for a few months that I installed the platform and I have not been able to operate on it.​

    #2
    Hello jowardg2911​,
    Thank you for posting.

    We'd happy to check into this with you if you would please email us at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a message 'ATTN ADRIAN'.

    Additionally, please follow the steps below to manually attach your log and trace files to your response so we may investigate this matter further.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Thank you in advance; we look forward to resolving this item.​
    Adrian B.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by CaptainJack, 05-29-2026, 05:09 AM
    0 responses
    33 views
    0 likes
    Last Post CaptainJack  
    Started by CaptainJack, 05-29-2026, 12:02 AM
    0 responses
    22 views
    0 likes
    Last Post CaptainJack  
    Started by charlesugo_1, 05-26-2026, 05:03 PM
    0 responses
    96 views
    0 likes
    Last Post charlesugo_1  
    Started by DannyP96, 05-18-2026, 02:38 PM
    1 response
    170 views
    0 likes
    Last Post NinjaTrader_ChelseaB  
    Started by CarlTrading, 05-11-2026, 05:56 AM
    0 responses
    170 views
    0 likes
    Last Post CarlTrading  
    Working...
    X